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Office Assistant

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StratforduponAvon, United Kingdom MetroRod Ltd Full time

**Scheduler**
**Filta Group Ltd**
**Stratford Upon Avon**
**Full time permanent**
**Salary £26,000 + Benefits**

We are recruiting for a Scheduler for our Service Delivery team here at Filta Group.

We are committed to providing the highest quality environmental services to a wide range of commercial customers.

Filta’s services are being recognised for their money saving qualities at the forefront by the food and hospitality industry.

Like all business owners striving for a profit, we appreciate that our customers can’t afford to have their kitchens out of action and therefore all of our services have been developed to ensure downtime is avoided at all costs.

We therefore operate emergency response within a fast paced and dynamic environment.

Our Schedulers are therefore at the forefront of everything we do.

**What does it entail?**

You will be based in our Stratford Office, liaising with our customers and field technicians to ensure we book installations, pre-planned and reactive servicing work in advance, and attended within a timely manner. You will also be part of a busy team ensuring that all follow up work is completed (e.g, pre-booking permits etc).
- Working within a small customer contact centre environment with a team of schedulers
- Answering incoming calls and managing bookings with customers
- Ensuring optimum schedules for technicians - planning travel time, and any other factors which may impact on installations and servicing
- Resolving customer queries
- Supporting the service delivery and billing / finance teams providing MI and reports where necessary

**What do we look for?**
- Previous experience working within a fast-paced office based/contact centre environment
- Resilient and able to adapt
- Customer focused, enthusiastic and a confident communicator
- Excellent written and verbal skills
- Competent IT skills and keyboard skills with the ability to multi-task
- Great administrative and organisational ability
- Collaborative whilst able to work on your own unsupervised

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Office: 2 years (required)
- Administrative: 3 years (required)

Work Location: In person

Reference ID: FILTA