Sales & Customer Service Advisor

3 days ago

Blackpool, United Kingdom City Distribution Ltd Full time

**About Us**

We are a leading wholesale distributor of high-quality bathroom products, supplying retailers and plumbing trade counters across the North England. With a commitment to exceptional customer service and a reputation for reliability, we pride ourselves on delivering innovative solutions and developing strong long-lasting relationships with our customers.

**Role Overview**

As a Sales & Customer Service Advisor, you will be the first point of contact for our customers, providing expert advice, processing orders, and ensuring an outstanding service experience. This role requires a proactive approach to sales, excellent communication skills, and a customer-focused mindset.

**Key Responsibilities**
- Sales Support: Proactively identify sales opportunities, upsell products, assist customers in placing orders, handling returns and payment processing.
- Order Management: Process/track orders and returns accurately, ensuring timely delivery and effective communication throughout.
- Relationship Building: Develop and maintain strong relationships with new and existing customers, acting as a trusted advisor.
- Problem-Solving: Address customer issues and complaints promptly, finding resolutions to ensure satisfaction.
- Product Knowledge: Stay updated on our range of bathroom products, understanding their features and benefits to guide customers effectively.
- Team Collaboration: Work closely with the warehouse, drivers, sales reps and accounts teams to ensure seamless customer service.

Essential Skills and Qualifications
- Proven experience in a sales or customer service role, ideally within a wholesale, retail, or trade environment.
- Strong communication and interpersonal skills with a confident and professional approach.
- Ability to multitask, prioritise workloads, and meet deadlines in a fast-paced environment.
- A proactive, results-driven mindset with excellent problem-solving abilities.
- Knowledge of bathroom products or the home improvement sector is advantageous but not essential.

**Benefits**
- Competitive salary.
- Pension Contribution Scheme.
- 33 days paid annual leave including bank holidays and Christmas off.
- Comprehensive training and ongoing professional development opportunities.
- A supportive and friendly team environment.
- 9-5pm (1 hour unpaid lunch break) with weekends off.
- Office amenities with on site parking

**Job Types**: Full-time, Permanent

Pay: £22,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Application deadline: 19/12/2024

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