Regulatory Support Officer

**Salary: £28,163 to £30,559**

**Grade**:**G**

**Contract: Permanent**

**Hours: 37 Hours**

**Location: Scarborough**

**Would you like to be part of a service which**protects**and enhances the health, safety and wellbeing of residents and visitors of North Yorkshire County?**

**Are you ready to work in a busy front-line service and provide high quality customer care?**

**If so, you are just what we are looking for

We are currently looking for Regulatory Support Officers to join our Regulatory Support Team within Regulatory Services (covering Environmental Health and some Trading Standards functions).

**Our Service**

**The Role**

The Regulatory Support Team is the hub of the service providing a vital customer service role and deals with a range of contacts from members of the public, other local authorities, agencies, government departments and professional bodies. The team provides a specialist technical, operational and administrative support to the service in a busy and varied environment.

As our Regulatory Support Officer, you will be an initial point of contact for customers, fielding and dealing with complaints. You will occasionally undertake operational/field work both independently and assisting other officers in the service, for example managing low-level cases, installation and retrieval of noise equipment, collection of pool samples and the collection and distribution of the network of diffusion tubes. For more details see attached Job Description.

**What you will bring**

As our Regulatory Support Officer, you must have good ICT and communication skills, experience in word processing, excel, databases, and outlook. Good literacy and numeracy skills are required. You must be able to prioritise your own workload, therefore good organisations skills, accuracy and attention to detail are paramount, as well as the ability to work unsupervised, although support will be given. You will need to respect the need for confidentiality of personal information and have knowledge of data protection. Although knowledge of Regulatory Services is very welcome, training will be provided. You will need to hold a current driving licence as there will be the need to travel to various locations but will primarily be based at **Town Hall, St Nicholas Street, Scarborough, North Yorkshire, YO11 2HG**

**Working for us**

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position. Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays. Pension: for your retirement with our generous local government pension scheme. Fitness & Rewards: Fitness discounts with various Gyms across the county. Stay on top of your game and £££. Lifestyle Savings: explore a huge range of discounts to help you money across hundreds of the UK’s favourite high-street and online retailers. Plus, lots more

**Contact and Apply**

For an informal discussion or for further information regarding these posts please contact Lindsey Thompson, Regulatory Support Team Leader on 01609 767 253.

We look forward to hearing from you.

**Key dates**

**Closing date**: 6**th** July 2025**

**Interview date: 14**th** & 15**th** July 2025**

**Key Documents**

Job description: Regulatory Support Officer Grade G.docx
Total rewards | North Yorkshire Council

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.

**Regulatory Support Officer**

**Salary**:£28,163 - £30,559 per annum

**Posted**:23/06/2025

**Closing date**:06/07/2025

**Closing time**:23:59