Medical Receptionist

About Us: We are a busy 5 Partner Practice based in East Sussex, and we’re currently seeking a part-time Medical Receptionist to join our team at Ashdown Medical Group in Forest Row. If you’re organised, tech-savvy, and ready to contribute to our patient-focused environment, read on

Position Details:

- **Role**: Receptionist/Administrator
- **Hours**: Approximately 15 hours per week (with flexibility for additional hours)
- **Location**: Forest Row, East Sussex

Responsibilities: As a member of our team, you’ll play a crucial role in ensuring smooth operations and excellent patient experiences. Here’s what you’ll be doing:
1. First Point of Contact:

- Handle telephone, face-to-face, and online inquiries.
- Project a positive and friendly image to patients and visitors.

2. Appointment Management:

- Book, cancel, amend, and organise appointments.
- Assist with requests for home visits.

3. Patient Services:

- Handle patient queries and requests for prescriptions.
- Register new patients onto the clinical system.

4. Administrative Tasks:

- Process payments in line with cash handling procedures.

5. Team Collaboration:

- Work closely with clinicians, nurses, and our practice manager.
- Contribute to a welcoming and efficient environment.

Additional Duties:

- **Follow Practice Policies**: Adhere to all practice policies and procedures, including confidentiality and health and safety.
- **Other Responsibilities**: Be prepared to take on any other duties required by the practice.

**Requirements**:

- **IT Literacy**: Proficiency in using computers and software.
- **Experience**: Previous NHS experience is desirable but not essential (training provided).
- **Organisation Skills**: Ability to work accurately in a fast-paced setting.

Perks:

- Be the friendly voice on the other end of the line.
- Master the art of appointment scheduling.
- Maintain a tidy workspace.
- Collaborate with a fantastic team.

If you’re ready to contribute your skills and enthusiasm, send us your CV and a brief note explaining why you’d be a great fit

**Job Type**: Part-time

Pay: From £12.21 per hour

Expected hours: No less than 15 per week

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday

Work Location: In person