Guest Relations Supervisor

2 weeks ago

Horsham, United Kingdom Exclusive Collection Full time

Job Introduction
**In a Nutshell**

We’re a group of fabulous places set in beautiful countryside and our hotels are full of great peopleA great team.

We are actively seeing a **Guest Relations Supervisor** to join the team at South Lodge, an Exclusive Hotel & Spa. You will be the main point of contact for all guests ensuring everybody is happy - with an emphasis on VIPs and leisure guests, ensuring all their requirements are anticipated and exceeded during their visit.

Main Responsibilities
**Lots to do but lots of fun**

Our successful** Guest Relations Supervisor**will be responsible for;
- Being the ‘face’ of the Hotel, welcoming all Visitors, Hotel Residents and guests and always present even at quieter times ensuring availability to all guests if required.
- Effective communication across all teams, assisting the Guest Relations Manager in ensuring all team members are kept up to date with events and updates in the hotel and spa whilst working with foresight
- Duty management shifts
- Managing customer phone calls/messages
- Assist in the training and development of new members of the Duty Manager team

**Are you right for us?**

Our successful** Guest Relations Supervisor**will...
- You will be passionate about delivering professional, efficient and exceptional guest service at all times and will possess strong organisational skills.
- A minimum of 2 years in a Supervisory role with experience of systems and processes, IT skills, financial acumen, management of Health and Safety.
- Work with flexibility and enthusiasm for the profession.

About The Company
**Are we right for you?**

We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for
- We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are.
- We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
- We need extra milers. So if you think the job description is all you have to do, then we’re not for you.
- You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.

Package Description
**And now for the good stuff**

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

- Competitive salary, benefits and we pay above the Real Living Wage.
- 29 days holiday (increasing with length of service)
- We operate a discretionary service charge system.
- 50% Discount on food and beverage across all Exclusive properties
- Really big discounts of room nights across all Exclusive properties
- EAP provided by Hospitality Action
- Hospitality Essentials discount platform — giving you access to 1,000+ shopping discounts, cashback deals, and online exercise, wellbeing & finance guides
- Meals on duty provided for free
- Recognition and rewards scheme
- Access to our learning platform including great training and development programs.
- Free gym access + where available dedicated classes.
- B Corp accredited and commitment to improving our People, Product and Planet.
- Free downloads to newspapers, magazines and books
- Cycle to work scheme

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