Travel Ambassador

**Join the award-winning team at Go Travel as a Travel Ambassador / Sales Consultant.**

We're looking for a passionate travel expert to work 3 days a week, inspiring our clients with unforgettable holiday experiences while delivering top-tier customer service.

**Key Purpose of the Role**

To deliver exceptional customer service and travel solutions that exceed client expectations while providing support to the Branch Manager. The role requires high levels of commitment, energy, and enthusiasm, with a focus on achieving personal, branch, and company goals.

**Key Responsibilities**
- Adhere to company opening hours and deliver consistently high levels of customer service.
- Follow the Company Service Level Agreement (SLA) for enquiries and client care.
- Create exciting, tailored travel itineraries for a diverse range of clients.
- Manage enquiries, bookings, and follow-ups promptly and professionally.
- Achieve and exceed personal and branch sales targets.
- Promote preferred suppliers and upsell relevant products and add-ons to maximise every booking.
- Add value to each client interaction by offering enhancements and recommendations.
- Provide accurate travel advice, including passport, visa, and vaccination requirements.
- Ensure all client enquiries are acknowledged and followed up within SLA timeframes.
- Communicate terms and conditions clearly to clients.
- Handle complaints, amendments, and refunds efficiently and empathetically.
- Work collaboratively with team members, offering support where required.
- Support the company’s preferred partner strategy and maintain strong relationships with tour operators.
- Proactively develop and maintain extensive product and industry knowledge through online training, supplier events, and familiarisation trips.
- Contribute creative marketing ideas and assist with local promotional activities.
- Uphold company standards and policies as detailed in the staff handbook.
- Maintain a clean, tidy, and professional office environment.
- Ensure store security and proper closing procedures are followed.

**Skills & Knowledge**
- Proven track record in sales and customer service within the travel retail sector.
- Strong organisational and time management skills; able to multitask effectively.
- Proactive, enthusiastic team player with a genuine passion for travel.
- Excellent communication skills and attention to detail.
- In-depth knowledge of the travel industry and current market trends.
- Ability to work independently and manage workload efficiently.
- Positive, self-motivated, and committed to personal development.

**Working Hours**
- **Weekdays**: 9:30am - 5:00pm
- **Saturdays**: 10:00am - 4:30pm
- **Closed**: Sundays & Bank Holidays

**Benefits**
- Competitive hourly rate + bonus scheme
- Employee discounts scheme
- Free on-site parking
- Concessionary travel perks
- Access to educationals and familiarisation trips

**Job Types**: Part-time, Permanent

Pay: From £12.75 per hour

Expected hours: No less than 21 per week

**Benefits**:

- Employee discount
- On-site parking

Ability to commute/relocate:

- Chislehurst: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you located close to Chislehurst?
- Advantage of being located close to Chislehurst?

**Experience**:

- in a UK based travel agency: 3 years (required)
- UK Travel Agency: 3 years (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person