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Inbound Support Co-ordinator
2 weeks ago
**Do you have experience in anInbound Support Co-Ordinatorrole? Are you looking for a new challenge? If the answer is YES, then the team at White Oak could have the ideal role for you.**
White Oak are currently recruiting for a full time Inbound Support Co-Ordinator to join the team based in Chester.
**What will I be responsible for?**
As our Inbound Support Co-Ordinator, you will be responsible for the fulfilment of financial transactions to pay out including effective control of staged payments and certificate of acceptances. Your responsibilities will also include:
- Complete AML/D&B/Credit safe checks on all supplier approvals and end-user transactions.
- Complete and manage finance proposals including obtaining any required credit information from our partners or End-users.
- Handle inbound enquiries transaction enquiries across our dedicated broker/partner support telephone lines.
- Communicate with partners to drive transaction completion.
- Maintain accurate reporting as required to enable weekly reviews.
- Complete End-User compliance such as achieving signed Trading Agreements.
- Work effectively to support both customers being our partners and our inbound sales/broker function.
- Raise any broker or End-User objections or complaints to the relevant sales individual or the Head of Dept to resolve.
- Work closely with the credit dept. to achieve an efficient service to our partners and achieve satisfactory acceptance rates.
**Who are we looking for?**
Our ideal Inbound Support Co-Ordinator will have proven administration experience along with a sound awareness of asset finance products and the indirect sales model including Broker, supplier and Vendor. You will also have the following skills and competencies:
- Technical Knowledge: AML/KYC, Finance Agreements, Computer Applications, Credit & Documentation processes, and requirements.
- Analytical Skills: Ability to engage in logical reasoning and analysis. Demonstrate high accuracy levels. Excellent organisational, time management and reasoning skills.
As our Inbound Support Co-Ordinator you will receive a salary of £22,000 - £26,000 dependant on experience plus a range of benefits including Pension, Life Insurance, Healthcare Plan, Travel Insurance, Connect Retailer Discounts, Cycle to Work & Eye Tests.
**About White Oak**
White Oak is an FCA authorised and regulated European Lending Platform which provides capital to support SMEs and mid-corporates through its full suite of flexible lending products. Headquartered in the UK, White Oak's team of 170 specialists currently servicesa loan portfolio of over £500 million and have originated over £1.5 billion of assets since 2018. As a financing affiliate of White Oak Global Advisors, LLC (WOGA), White Oak is able to access investor capital to support White Oak's lending activities to complementits funding from banks and other financial institutions.
WOGAis an SEC registered global alternative asset manager with over $6.8bn of Assets under Management, focussed on direct lending to non-sponsored small and medium sized entities (SMEs), offering term loans, leases, asset based loans and other specialtyproducts across its affiliates to companies with enterprise values between $25m and $1bn. White Oak Global Advisors was founded in 2007 and, along with its affiliates, has a global presence with over 470 professionals.
As part of WOGA's strategy in deploying investors' funds to the SME market, it has created and acquired, on behalf of its institutional investors, a number of affiliate companies in recent years that bring specialist product, origination, underwriting andservicing capabilities. These include two factoring companies in the US including White Oak Commercial Finance, the US's 5th largest factor, and one of the largest non-bank SME lenders in the UK, LDF Group, in June 2018, which has since been incorporated intoWhite Oak.
**If this sounds like the ideal role for you, please click APPLY now to register your interest in the role ofInbound Support Co-Ordinator.
