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Bristol, United Kingdom North Bristol NHS Trust Full timeJOB SUMMARY The post holder will provide a comprehensive, high quality and professional administration service to support the Emergency Department. The successful candidate will have a key role in chasing up the management of patients against the 4 hour target within the Emergency department and will act as a point of contact for the team providing diplomacy...
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Receptionist Emergency Zone
2 weeks ago
We are looking for an enthusiastic, caring person to join our team in the Emergency Zone.
The job is at the reception desk within EZ and you will be communicating with patients and professionals face to face in the unit and over the phone, so good communication skills are essential. You will be the first person the patients will meet on their arrival, so a friendly positive attitude is important. The Emergency Zone Receptionist is the first point of contact for patients and carers visiting the zone. They will provide a full reception service, including meeting and greeting all attendees to the Zone reception areas (Main ED Reception, Acute Medical Unit, and Pitstop), offering a high level of administrative support to the Clinical teams, ensuring the accurate completion of registration details, maintaining computerised records and dealing with queries in a sympathetic and appropriate manner
You will need to be flexible to cover when the other team members are on leave so a smooth service can be maintained.
We are a busy day unit receiving referrals for patients from most specialties within the Trust and direct GP referrals.
The Emergency Zone team pride themselves on providing high quality care and service to all of our patients.
If you think you have the qualities needed to provide a patient focused high quality service, then this could be the job for you.
Previous applicants need not apply.
To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department
To maintain medical records by ensuring that all contents are correctly filed in the appropriate place
To receive and admit patients using the relevant computer systems
To undertake routine clerical work and associated tasks
To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties
To assist with distressed/bereaved relatives
To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits
Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is maintained at all times
To arrange ambulance transport for patients as required
To liaise with staff in other departments as required
To provide ad hoc information and support to other staff when required
To provide information to medical staff when requested
To assist in the training of new members of staff to ensure all staff can carry out their role competently
To be fully trained and competent to respond to a major incident alert
To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has full cover for holidays and sick leave
To maintain confidentially and adhere to the Data Protection Act at all times
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognized center of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department. This includes during a downtime procedure.
To maintain medical records by ensuring that all contents are correctly filed in the appropriate place, including the saving of ambulance records to patient files for use by the clinical team.
To receive and admit patients using the relevant computer systems.
To undertake routine clerical work and associated tasks
To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties
To assist with distressed/bereaved relatives
To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits
Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is always maintained
To arrange ambulance transport for patients as required
To liaise with staff in other departments as required
To provide ad hoc information and support to other staf
