Personalised Care Lead

**Personalised Care Lead for Humans Cornwall, a service delivered by **disAbility Cornwall & Isles of Scilly**

**Job Title **Personalised Care Lead

**Salary **£23,000 per annum. Full time (37 hours per week)

**Reports to **Support Planning Locality Lead

**Duration **Initially a six month contract, expected to continue longer term.

**Place of work **Mid Cornwall (Home based and working in community, mileage paid at 45p/mile)

**Working hours **Hours are to be worked flexibly in agreement with the Support PlanningLead and dependent on demand, usually Monday to Friday, between 9am and 6pm, some early evening cover, weekends and bank holidays on rotation with colleagues (with time off during the week instead).

**Benefits**
- Investor in People Gold Standard organisation with a great
culture
- Generous annual leave allowance of 31 days in the first year and increasing year on year

We are a friendly and supportive team of people with diverse backgrounds, highly motivated to drive change and improve the lives of disabled people, their carers and families. We welcome applicants from all walks of life and take a flexible approach to supporting each member of our team to reach their full potential.

This is a great opportunity to join a new service and be part of a team who are providing an alternative model of assistance to people with support needs, to alleviate the current pressures on our health and care system.

**Role Purpose**

This is a varied and rewarding position and will see you joining our highly dedicated Support

Planning & Brokerage Team. You will take a person-centred and holistic approach to meeting the needs, wishes and goals of your client. You will be the first person in the home to undertake a wellbeing visit, where you will meet the clients' essential needs, ensuring the home is warm, and the client is safe and comfortable. You will assist with daily living tasks, you may cook a meal and get some shopping in, deal with problems arising such utilities, payments to be made etc.

Your key role here is to stabilise the clients’ situation, address immediate needs within their home environment and prevent admission into hospital, during a period of readjustment and doing whatever you can to enhance quality of life.

You will undertake an holistic assessment of need, which will include income, housing issues, independent living equipment needs, and anything else the client raises as a concern. By supporting clients within their home or community, you can enable and empower them to live as independently as possible. You will manage a busy diary and be on the go within your community throughout your working days and you will be assisted by a Support Broker who will source support solutions and broker the needs identified.

**Activities and Responsibilities**

As a small team of hard-working people, we take on a wide variety of tasks and work flexibly and dynamically to meet the needs of our clients and no two days will be the same. This is a demanding role, working with vulnerable people with high-level needs, sometimes in very complex situations. Your main activities and responsibilities will include:

- Undertaking initial (1-2hr) home visits for any client, post hospital discharge or where identified as having support needs in the community. You will check for: heating, comfort, safety, clear the fridge, prepare meals/shop, laundry if necessary, ensure the person can mobilise safely in all relevant rooms such as bathroom, kitchen, living area, bedroom, and checks the rooms are suitable for use.
- Ensure the client has an adequate supply of their medication, through collection of prescription or ordering regular deliveries and that they are aware of what to take and when, arranging for support where necessary via appropriate prompts, blister packs etc
- Undertake holistic assessments in the home and record on an electronic planner, covering; housing, independent living adaptions, income (welfare benefits & social tariffs), how they feel they will manage, any concerns they have, and work with them to identify solutions. An electronic referral is then forwarded immediately to both the office-based Support Broker and the in-house DIAL/Citizens Advice Team.
- Ensure the client has a list of phone numbers available in case of emergency which should include anyone within their circle of support, whether family, friends of GP/Nurse.
- Working flexibly, acting as a Personalised Lifestyle Assistant to cover a package of support where a PA has not yet been sourced
- Work alongside the Support Broker to ensure solutions identified have been implemented
- Escalate any concerns to your Support Planning Locality Lead
- Arranging anything the person requires, for example meal deliveries, help getting online
- Working in liaison with statutory and care services as necessary to ensure the clients’ needs are met
- Refer as necessary to other specialist services for additional support
- Being ‘On Call’ e