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Customer and Retentions Executive

2 weeks ago

Swansea, United Kingdom Your Choice Cover Ltd Full time

**Customer Care and Retention Executive**

Your Choice Cover

Part Time

Permanent

Basic Salary - £22k pro rata

**Full Job description**:
This is a new role and will be a vital element of our after-sales customer support team. You will be based at our Fforesfach Head Office.

**Duties to Include**:

- Helping existing customers to deal with any mid-term adjustments or inquiries.
- Being an empathetic, supportive communicator that listens and responds to customers' needs.
- Representing the company in a professional manner
- Supporting our customers and nurturing our long-term relationships
- You will be the bridge between our organisation and the customer.
- Staying connected with our customers on a day-to-day basis.
- Calling customers to retain business.
- Establish the reason for cancelled policies.

In this role, you should be an excellent communicator with a great telephone manner, a persuader, and an influencer who is able to grasp the customer's needs and work out ways to fulfil them. You will need to be honest and trustworthy and have a positive attitude. You will need to have a passion for delivering the best customer service and care about making a difference. Financial Services experience is desired but not essential.

**Why work with us**:
As a Your Choice Cover Limited Customer Care Executive, you will be a part of an enthusiastic team who works hard to provide the best service to our customers.
- Early finish on a Friday
- Weekends off
- Enrolment into the pension scheme
- Onsite parking
- Increasing pay with length of service
- Private Medical Insurance (After 3 months)
- Bonus SCHEME (After 3 months)
- 29 days Holidays (Including Bank Holidays)

**Schedule**:

- Flexible working hours.
- Weekends off

**Job Type**: Part-time
Part-time hours: 21 per week

**Salary**: £19,500.00-£22,000.00 per year

**Benefits**:

- Private medical insurance

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Swansea: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Kelly1