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Billing Agent

2 weeks ago

Manchester, United Kingdom Clarity Travel Full time

**Billing Agent**

**Overview**
- Permanent Position
- Billing Consultant
- Location: Hybrid Manchester 3 days and Home 2 Days
- Hours: 37.5 between the hours of 8.30am to 6pm Monday to Friday

**Who we are
Clarity is a Top 10 UK-based Travel Management Company with global reach. With over 60 years’ experience, we are backed by the brightest people, and industry leading technology.

As the business travel experts, we combine state-of-the-art automation with exceptional customer service delivering customer satisfaction scores of over 98%. Our attention to detail and duty of care is unrivalled and allows Clarity to provide successful travel programmes in several key sectors including Energy and Marine, Sports & Recreation, Construction and Government.

Clarity promotes a sustainable approach to business travel and by 2030 will be carbon neutral. With our innovative technology we can drive sustainable travel at all stages of the booking process, this meaningful information along with comprehensive data that can be drilled down to individual level, allows our clients to make informed decisions and operate a sustainable travel program that aligns with their goals. All of this and a professional membership with the Institute of Customer Service are what enable Clarity to provide a brighter approach to business travel.

At Clarity we not only listen, we adapt and we deliver

**Your new role**

In this role, you’ll be a key player in our customer billing processes and payment functions. Our Billing Analysts are key to continuing good business cashflow by ensuring that our customers are invoiced for their bookings quickly and accurately. The team ensure that the properties our customers stay at have the right payment details sent automatically, and resolve any issues when they don’t, manage the exception queues on our automated billing platform, process the manual invoicing of some transactions for customers and much more.
- Load invoice data into our system for travel/event bookings to generate the invoice to the customer.
- Manage the automated invoiced exception queues.
- Monitor to ensure the automated processes are running.
- Handling queries via Freshdesk, liaising with customers, suppliers and internal users as required.
- Reconcile credit card statements back to supplier invoice to ensure charges match expected booking spend.
- Process refund of charges where the refunds cannot be processed automatically in the booking systems.
- Process urgent payment requests from across the business and liaise with the Accounts Payable team for the payment to be made.
- Work with teams across the business to ensure effective invoicing to customers.
- Accurate maintenance of ledgers ensuring that detailed accounts can be processed.

**Essential**
- Previous billing experience working within a similar role would be advantageous
- Able to work with the team to help achieve team/department objectives
- Demonstrate excellent attention to detail
- Be computer literate with good knowledge of Microsoft Office
- Possess excellent communication skills
- Have the ability to work under pressure and to tight deadlines
- Have the ability to think logically

**What you’ll get in return**

Competitive salary, with incentive scheme. 23 days leave plus 8 Bank Holidays, as well as an additional day-off in December)

You'll receive an outstanding benefits package which includes Regular staff awards. Access to supplier incentives, competitions and educational as well as Life Cover, Eye Care Vouchers and Pension Scheme.

**What you need to do now**
- Previous billing experience working within a similar role would be advantageous
- Able to work with the team to help achieve team/department objectives
- Demonstrate excellent attention to detail
- Be computer literate with good knowledge of Microsoft Office
- Possess excellent communication skills
- Have the ability to work under pressure and to tight deadlines
- Have the ability to think logically