Supplier Relationship Consultant

**Remote role primarily
- Must be within commuting distance of either Derry, Skipton or Doxford**

**Competitive Salary**

**We give you a world of potential**

This team effectively handle a series of diverse third-party suppliers to ensure SLA’s and adherence are achieved in a timely and quality way, which are defined within the client contracts.

**A role you will love**

As a member of this dynamic team, you will have the opportunity to learn about Portfolio Servicing and to enhance your knowledge across several supplier functions. You’ll be required to manage the performance of a variety of suppliers, engaging with clients to discuss the performance of the suppliers and production of performance monitoring documentation.

Based on your contracted hours (FTE) you will work a fixed working pattern Monday to Friday between 8am and 6pm, remaining flexible for business needs. And as we're all currently working from home remotely, we do intend to return to the office when appropriate.

**What key responsibilities will you have?**

Working closely with the Supplier Relationship Manager and other relationship consultants you will assist with the day-to-day responsibilities of the team including:

- Ensure that third parties adhere to their contractual obligations and agreed SLA's
- To maintain the agreed governance model
- Deal with escalated issues and resolve or escalate as required
- Compile service review reporting
- Provide insightful analysis to various aspects of the relationship
- Adhere to the risks and controls within the third-party management team
- Develop Continuous Improvements focused on cost benefits and enhancing the customer experience
- Remain compliant to all regulations, legislation, and policies including H&S
- Pro-actively manage, report, and mitigate risks
- Attend client governance

**What will you bring to the role?**
- but this is not essential.
- Ideally you will have a good internal network that you can develop further to allow effective working relationships, coupled with excellent customer service skills
- Highly competent in demonstrating excellent communication, able to convey and articulate ideas to a wide variety of audiences, whilst managing multiple complex activities through problem solving skills.
- Excellent organisational skills, possessing good time management, being able to deliver within SLA’s
- Passionate about customer delivery with evidence of championing and maintaining strong delivery to a large client and customer base

**A company to be proud of**

Computershare (ASX: CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

**Rewards designed for you**

**Employee Share Plan.** **Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing. **Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future. **We will support you along your retirement savings journey.

**Paid time away from work. **Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts.** **We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards.** **From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**Compensation. **Competitive dependant on skills and experience.

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

**Covid-secure**

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We careful