Customer Relations Apprentice

About the team:
**Launch Pad**

Use our Launch Pad Apprenticeship Programme to start your career in Banking

**Are you looking for an alternative to university?**

**Would you like to learn whilst you earn?**

**Would you like to kick start a great career in Banking?**

If this sounds like you, we would love to hear from you

OSB Group are offering a rare opportunity to join our Chief Control Office as a Customer Relations Apprentice. This position will give you fantastic insight and experience working with the Customer Relations Team.

You will gain a thorough understanding of variety of customer relations tasks, such as handling complaints and enhancing our customer’s experience. Working within a supportive team, you will get ‘hands on’ experience whilst achieving qualifications to support your career goals.

About Us:
OSB Group is a specialist mortgage lender, supported by our savings brands. Our key purpose is to help customers, colleagues and communities prosper.

Proud to be listed in The Sunday Times ‘Best 100 Companies to Work For’, we have over 2000 employees across the UK and India. We’re focused on developing positive relationships in the communities in which we’re based, and over the last two years we’ve donated over half a million pounds to local charity partners.

What you will be doing:
On a typical day, you will be completing a variety of tasks to support the team. This includes:
***
- Dealing with the complaint’s mailboxes, managing incoming and outgoing responses, ensuring case owners are aware of any new communication relating to their cases
- Dealing with all incoming post, scanning, and attaching to any associated complaint cases and ensuring case owners are aware of any new activity
- Formulating standard complaint letters as required and ensuring relevant case actions are updated accordingly
- Supporting Customer Relations Team Leader and Manager with any ad-hoc activities as and when required
- Supporting the team with general administration tasks, including booking of meetings, producing power point slides with relevant information for meetings and committee packs, maintenance of team road map, minute taking of meetings where important decisions are made.

In return for your commitment:

- A permanent contract
- Professional Customer Service Specialist Level 3 Apprenticeship Qualification, with an established training provider, supporting you all the way
- A buddy to help you navigate your first steps in your financial services career
- £14,000 starting salary
- 5% annual performance related discretionary bonus
- A Monday - Friday, 9-5 job (no weekend working)
- A great benefits package including; 28 days holiday, a bonus scheme and lots of added extras on Perkbox (cheap cinema tickets, discount codes for eating out and high street stores, free phone insurance)

Could you be the one?:
**What we need from you**:

- An inquisitive mind
- Good communication skills and a willingness to learn the department from the ground up
- Good knowledge of Microsoft Excel, Word, and PowerPoint
- Determination to learn and develop new skills, with the long term aim to progress
- Minimum GSCE’s (Grade 4/ C or above) in Mathematics and English and ideally working towards higher education in Year 13
- Right to work in the UK

What to do next:

- APPLY - please complete the simple questions via our online portal, helping us understand why you’re interested and in what area of the business
- Applications open until **5pm on Wednesday 15**th** May**:

- Screening calls will be arranged shortly afterwards and assessment activities arranged
- Offers will be made with flexible start dates depending on the availability of the group we hire