Supervisor

We are currently looking to recruit a Supervisor into our BT team within our Leeds office.

As an experienced Supervisor you will have full responsibility for supervision of the BT team in Leeds. This is to include and is not limited to client service, assist the manger of the team with the on-boarding and training of all new starters, to supervise the overall quality within the team, and to ensure that there is full SLA compliance together with full use of the Visualfiles system and MI compliance.

The role of the supervisor is to ensure that a quality service is delivered to the client and is, as a minimum, in full compliance with the SLA.

You will be learning from industry leading experts in a friendly and committed working environment and get involved in a variety of tasks such as:

- Ensure that action plans are delivered in accordance with all clients the SLAs and cases are progressed efficiently and in accordance with the action plan road map whilst adding value for the client.
- Ensure that your supervisees are only undertaking targeted and worthwhile investigations that add value to the case.
- Check every action plan of your supervisee before it goes to client and amend as necessary and provide training to the individual as needed.
- Ensure that the action plan is a roadmap of the case with targeted and sensible further investigations only, and that legal advice as to prospects of success is given. Each case plan must contain a clear summary of the next steps including full details of the offers to be made and the next review point with critical dates added into VF (Supervisor responsibility to check)
- Ensure that the evidence has been adequately assessed before recommending to settle or fight a case
- including, if appropriate, that witnesses have been assessed
- Discuss amendments of action plans (unless nominal) with the supervisee in every case, and explain why the changes were made and explain how they should improve. Discuss the evidence and the way in which the case can be proven.
- Ensure that the correct templates are followed and VF is fully used.

Experience is essential and we are also interested in someone with:

- Management of teams and individual performance dashboards - To fully use and support the use of dashboards across the team, understand the key metrics that can drive quick, successful outcomes whilst being in the position to mentor those you supervise in how to read it and use it to get the best performance results
- Ensure that any case coming to trial is reviewed by you at least 6 weeks before the trial date, and a discussion is had with the supervisee about tactics, chances of success and reserve. Ensure that an appropriate report is issued to the client with an advice as to whether the case should continue to trial or not.
- Ensure all MI is completed and accurate.
- Monitor work loads for your supervisees and discuss any allocation/ workload issues with the relevant manager.
- Ensure that you monitor the court diary and that dates are not missed by the supervisees.
- Encourage supervisees to come to you regularly on files, especially when they need advice. Ensure that the supervisory input is recorded on the file.

Are you a dynamic and passionate individual with Insurance experience gained within a busy and fast paced environment?

Then we would love to hear from you

**Benefits package and flexible working**:
We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers, a buy as you earn share scheme and dining cards. You will also have access to additional wellbeing programs such as an online GP and a Healthy Minds helpline.

**About DWF**

DWF is a global legal business providing Complex, Managed and Connected Services, operating from 33 key locations with over 4,200 people. The Company became the first Main Market Premium Listed legal business on the London Stock Exchange in March 2019. We are committed to equal opportunities in all areas of work and business. At DWF we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

**Note to recruitment agencies**

We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside