Avp Operations Leader

Join us as an Assistant Vice President Operations Leader at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

To be successful as an Assistant Vice President Operations Leader you should have experience with:

- Focus, initiative and flexibility - prepared to undertake a variety of assignments as required by a fast-growing area.
- Facilitation, negotiation and diplomatic skills in addition to proven ability in effective verbal and written communication.
- Delivery capability in an operations environment.

Some other highly valued skills may include:

- General understanding of Financial Crime (PEP / High Risk Hub & Financial Crime Exits Operations) and regulatory requirements.
- Good working knowledge of banks discipline / grievance procedures.
- Good knowledge of operational risk requirements and standards applicable to the relevant processes and procedures.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in our Glasgow Campus.

**Purpose of the role**

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.

**Accountabilities**
- Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
- Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
- Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
- Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
- Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
- Compliance with all regulatory requirements and internal policies related to customer experience.
- Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
- Management of attrition by working closely with HR in implementing retention initiatives for work force.

**Assistant Vice President Expectations**
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.