Customer Service Administrator

**About Us**

Based in Windsor, we work with clients in both the residential and commercial sectors. We specialize in creating reliable, practical structural designs and calculations across the South of England. All designs and projects are overseen by our team of Structural Engineers who have over 30 years of experience. We are passionate about ensuring our clients receive a high-quality service, every time.

**The Role**

We are looking for a committed and reliable Administrator to join our fast-growing team. We are hiring an experienced Customer Service Administrator to help us keep growing. If you're dedicated and ambitious, Structural Engineering Services is an excellent place to grow your career. Don't hesitate to apply.

**Reporting Arrangements and Main Contac**
- Reports to Senior Management Team
- Day-to-day leadership of the Structural & Civil Engineering team.

**Main Tasks and Accountability**
- To proactively support a fast-paced, busy team with all administrative duties
- Answering all incoming calls and taking messages as required
- Offer and sell our services to customers, clients and contractors.
- General typing and administration for partners and staff, including creating and updating various documents
- Regularly update and maintain the CRM databases, ensuring all contact details are kept up to date
- To ensure the implementation and compliance of all Group policies, procedures, and guidelines.
- To lead on the delivery of quality-assured, client-focused products and services to meet the agreed requirements of the customer.
- To contribute to the operation and development of the Business Management System to ensure the continuous improvement of quality assured services/products for clients.
- To carry out other duties appropriate to the level and character of the post.

**Key Result Areas**

The postholder will be expected to:

- Build relationships with Management and Structural & Civil Engineering team
- Work with the Director of Structural Engineering Services to implement Group-wide standards in Structural Engineering.

**General**

Job descriptions are a reflection of the character and work priorities at a given point in time and it will be essential to review duties and responsibilities, in consultation with the postholder, from time to time.

The Health & Safety at Work Act (1974) places responsibilities for Health and Safety on all employees. Therefore, it is the postholder’s responsibility to take reasonable care for the Health, Safety, and Welfare of themselves and others in accordance with Legislation and the Company policy on Health & Safety.

The postholder is required at all times to comply with the provisions of the Data Protection Act 1998 and with any policy introduced by the Group to comply with the Act.

This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016, and therefore the ability to fulfill all spoken aspects of the role with confidence in English will be required. Conversing at ease with members of the public, providing advice and using any specialist terminology appropriate to the role is essential for the post

**Person Specification**

**Experience **(Duration, type and level of experience) **E*=Essential **D**=Desirable **C*=Criteria
- **D **Customer service
- **D **Supervisory role
- **E **Resolving difficult situations
- **E** Basic Engineering / Construction Administration Experience

**Qualifications **(Number, type and level of qualification or equivalent experience if appropriate)
- **E **5 GCSEs including English and Math’s, or equivalent
- **D **NVQ level 3 Customer Service
- **E **Good standard of written and spoken English

**Skills, knowledge, and aptitudes**
- **E **Ability to use CRM & Invoicing Systems
- **E **Excellent interpersonal skills, able to work with and relate to customers of all ages and ethnic backgrounds
- **E **Able to work accurately
- **E **Able to handle difficult situations and cope with pressure
- **D **Able to supervise and motivate staff and encourage good teamwork
- **E **Able to effectively prioritize and manage own work time
- **E **Decision making skills

**Personal qualities and social skills**
- **E **Demonstrate ability and commitment to customer care.
- **E **Adaptable to the various duties of the post.
- **E **Must have a commitment to diversity and equality of opportunity.
- **E **Ability to work on own initiative as an individual or as a team member.
- **E **Contribute to the development of good working relationships within the team.
- **E **Self-motivated with the ability to enthuse and motivate others.
- **E **Excellent social and communication/negotiation skills.

**Constraints** (Factors which might prevent an individual from carrying out the full duties of the post — e.g. unsocial hours, physical constraints, mobility inc. car ownership/use)

**E **Not require sponsorship for VISA Work Status

**Salary**: £18,000.00-£22,000.00 per year

Additional pay:

-