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Customer Services Administrator
2 weeks ago
Our client, based in Waltham Cross has a vacancy for an additional member to join our Customer Services Team as they launch a new e-commerce service. As the service will be at the early stages, the role will be varied depending on where support is needed.
The role will require:
- Learn and understand the Buyback selling platform and processes so to answer customer questions with confidence and certainty
- Keeping accurate and detailed audit of discussions or correspondence with customers
- Dealing with customers' queries
- Logistical management: Arrange and manage stock collection/arrival
- Multi-tasking and liaising with other departments
Administration:
- Accurately maintaining data and carry out data entry responsibilities.
- Market research
- Stock control
- Deal effectively and efficiently with all incoming customer enquiries
- Deal with any problems, queries, or complaints in an effective and decisive manner
- Confident to work on their own initiative and to contribute to the overall effectiveness of the team
- Be responsible for all administrative duties
- Answer, screen and transfer inbound phone calls to relevant departments
- Record all information in accordance with company procedures, working to GDPR regulations
- Deal with a range tasks for the company’s Buyback platform and additional selling websites both on an administrative and operational level as required
Skills required:
- Excellent communication skills both verbal and written
- Proficient in the use of Microsoft packages
- Accurate data entry
- Previous experience working in customer services role
- Work well within a team, organized, friendly
- Be flexible and adaptable
