Technical Support Representative

1 week ago


Surrey, United Kingdom CPI SELECTION Full time

Technical Support Representative - French speaking

We have an exciting opportunity to join a Global Leader in Talent Innovation as a Technical Support Representative (fluent French & English essential)

You will work as part of a dynamic and busy Customer Service team situated in their Global Customer Service Centre (GCSC), which is the heart of their international and dynamic culture. You will be one of the main points of contact for their customers andresponsible for solving their technical challenges.
- You will be responsible for the initial research and investigation prior to escalating unresolved issues to the Regional Service Team (RST) through the use of the RST portal and to monitor progress through to resolution, keeping Line Manager or Team Leadersinformed
- You will support the Technology teams in the testing of online products and will perform outbound courtesy calls to Customers as required
- Your system knowledge will be maintained through ongoing training & Development.

Salary
£25K + bonus

Location
- Surrey (outskirts of London
- working from home and office)

Hours

This is an entry level role and would suit someone with a technical ability looking to develop their career within in a customer focused environment.Perhaps a graduate with some systems knowledge, particularly knowledge of the windows operating systemplus skills in Word, Excel, Outlook and internet related issues.

Please get in touch with



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