After Sales Travel Consultant

1 week ago

Royal Tunbridge Wells, United Kingdom New Appointments Group Full time

We are working with an award winning global travel management company and are recruiting an After Sales Consultant to be based in Tunbridge Wells, with scope for hybrid working. The role will support the Leisure Team in providing the highest levels of service to clients and suppliers by ensuring all administrative elements of the booking process are handled with care, accuracy and in a timely manner.
- The role- Accurately undertaking the administration across all Leisure travel bookings - ensuring travel plans have been booked correctly by the reservations team.
- Loading bookings by transferring the data from a reservations system to a post booking system, checking invoices, travel information and reconciling client and supplier payments.
- Providing clients with accurate booking confirmations, ATOL certificates, tickets and any other supporting documents needed for their travel plans.
- Responding to client queries that arise from the initial booking stage right through to when the client returns from their travels. This includes but is not limited to passport, visa and travel advice as well as amendments and changes on our bookings.
- Supporting the overall team, as required, to ensure that we maintain a high client retention and customer satisfaction rating

To apply, you should have a minimum of one year's travel sector experience, have provided a high-level customer service skills and have excellent communication skills. Ideally knowledge of GDS, but this is not essential.
- If you want to develop your career with a growing, award winning business, this is the opportunity for you

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