Andras Hotels

**About us**:
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

**What is the job?**

Earn a wage and have regular contact with your programme mentor to ensure your personal placement plan is delivering results for both you and the business. This programme immerses you in the world of hotel operations where you will experience the industry from the ground up, gaining valuable training and experience in several departments. Develop your business skills and fulfil your course requirements with a live business improvement project to be based on a real business scenario, impressing your tutors and Andras Hotels senior management with a presentation of your findings. Build on your experience while continuing to work part time throughout your final year with the opportunity to progress to our graduate management programme after your graduation.

**Opportunities to work in our international brands - IHG, ACCOR and Hilton**
- Crowne Plaza, Shawsbridge
- Hampton by Hilton, Belfast City Centre
- Holiday Inn, Belfast City Centre
- Holiday Inn Express, Belfast City Centre
- IBIS City Centre, Belfast
- IBIS Coleraine Riverside, Coleraine
- Bank Apartments and Safehouse Café, Portrush
- The Marcus Portrush, Tapestry Collection by Hilton

**Our head office**:

- Andras Hose - Great Victoria Street, Belfast

**In the following departments**:

- Front Office
- Food & Beverage
- Conference & Banqueting / Events Operations
- Events Sales
- Reservations
- Assistant to the General Manager - (Bank Apartments and Safehouse Café)
- Kitchen
- Accounts

**What we offer**:

- Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape - Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Communication and advice on Health and Wellbeing
- Andras Academy - Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme

**About The Role**

**Role 1: Front Office**
- Be the warm welcome that kicks off a memorable guest experience
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help.

**Role 2: Food & Beverage**
- Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guest
- Own your Workstation - keep on top of supplies and equipment, and minimise waste
- Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents
- Help create a safe space by following our safety procedures and wearing necessary protective equipment
- Be cleaner than clean - meet or exceed local cleanliness and hygiene laws
- Help with washing up and other kitchen duties when needed
- Give guests a better experience by helping with any queries or advice
- Wear your uniform with pride
- Take on other ad-hoc duties when the whole team needs to pull together.

**Role 3: Conference and Banqueting/ Event Operations**
- Meet and greet all guests in the conference/events in a polite and pleasant manner
- Assisting the Conference & Banqueting manager in the management of small events
- Respond to all requests from guests in the events in a polite and efficient manner, ensuring a high standard of customer service at all times
- Set-up and serving of Tea/Coffee stations within the Event Areas
- Carrying o