Claims Fraud Investigator

1 week ago

Royal Tunbridge Wells, United Kingdom The AA Full time

**Company Description/ Business Unit**:
**Location**: Tunbridge Wells (hybrid 60% office based 40% work from home)

**Employment Type**: Full time permanent

**Salary**: Competitive salary plus up to 10% annual bonus

**Hours**: 37.5 hours

Think the AA is just about roadside assistance? Think again

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

LI-CL1 #LI-Hybrid

**This is the job**:
As a Claims Fraud Investigator, you will support the Counter Fraud department in its objective of preventing and detecting claims fraud. This will be achieved through the effective investigation and management of claims fraud referrals and contributing to the continued development of the Counter Fraud Team. Join us and make a defining impact.

**What will I be doing?**:

- Responsible for end-to-end investigation and management of claims fraud referrals to achieve a cost-efficient conclusion and mínimal financial loss to the company
- Demonstrated expertise in fraud investigation
- Directly managing a portfolio of suspected fraudulent claims, in accordance with the claim’s philosophy, claims handling procedures and service levels
- Assessing the evolving ‘evidential picture of a claim to drive a proactive investigation and determine the correct outcome

**What do I need?**:

- Outstanding communication & interpersonal skills
- A background in credit hire, personal injury, or fraud investigation within claims will be a strong advantage
- Strategic analytical skills
- Thorough knowledge of insurance with a strong understanding of the principles of insurance
- An in-depth technical knowledge and the creativity to generate ideas
- Strategic analytical skills and attention to detail

If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.

**Additional Information**:
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- 25 days annual leave plus bank holidays + holiday buying scheme
- Worksave pension scheme with up to 7% employer contribution
- Free AA breakdown membership from Day 1 plus 50% discount for family and friends
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Company funded life assurance
- Diverse learning and development opportunities to support you to progress in your career
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

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