Team Administrator

Are you looking for a challenging and rewarding role where you will be part of a busy and supportive team?

Our administrators are a vital part of our team and, without them, we couldn’t provide high quality care to the large number of clients across the county.

If you have good keyboard, administration and computer skills, along with an excellent telephone manner, and enjoy liaising between team members and clients in a busy environment, then this is the opportunity for you.

As a valued team member, we will support you to develop your skills and knowledge and there will be opportunities for you to attend regular training as well as your yearly personal development review.

If you enjoy working in a fast-paced environment, have a flexible approach and the ability to adapt to changing priorities, then this could be the role for you

To provide an efficient, high quality, confidential administrative and secretarial service to the Bucks Psychological Therapies team, working to ensure the smooth running of the secretarial and administration provision. To administer an electronic client information system

Benefits of working for Oxford Health NHS Foundation Trust include:

- Excellent opportunities for career progression
- 27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Staff accommodation
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
- To take day-to-day responsibility for the administration and secretarial service to the Bucks Psychological Therapies DIADEM Project. Duties include typing, filing, photocopying, and distribution of information to staff.
- To act as referrals secretary in routine contact with GPs and other referrers over administrative matters, always ensuring that clinically acceptable professional boundaries are maintained.
- To ensure clinicians’ diary details, meetings and appointments are entered appropriately, to ensure that arrangements are changed in cases of emergency or clinician sickness.
- To sensitively handle and accurately record confidential telephone calls, complaints, contact with patients, carers and staff, complex referral queries, to signpost and redirect queries as appropriate.
- To maintain accurate and timely database and electronic filing records, liaising with different parts of the service as necessary, and generating reports as required.
- To assist in the organisation, collection, and preparation of information for routine audit and training purposes.
- To be responsible for prioritising work, assessing urgency and coordinating completion and output with staffing rotas.
- To order and log equipment and maintain office and stationery stocks, using e-procurement or other relevant Trust systems.
- To provide support, practical advice and information to the Psychological Therapies team on matters relating to administration, including electronic data and systems.
- To advise of any areas of difficulty/requirements within the service administered and to assist in finding appropriate solutions.
- To carry out delegated management support tasks on a local or service wide basis, for example: payroll turnaround, waiting list updates, collation of monthly or annual staff returns for signing and onward direction, CPD and professional events, Trust projects or special requirements etc.