Receptionist

Venue Receptionist’s play a very important part in the team and the day to day running of the business, being the first and last point of contact for all our visitors and staff.

Your role will include a wide range of responsibilities from meeting and greeting claimant’s and their companions who come into venue for their assessment, managing the security of the venue, exchanging verbal and written information and therefore you will put claimant’s wellbeing at the heart of everything you do.

Capita PIP pride ourselves on the warmth and support we provide and promote a high standard of service at all times.

It is anticipated that the Receptionist will spend 70% of time greeting people. Remaining time will be spent producing documentation, rebooking appointments, stationary orders, archiving, training, updating systems and venue facilities management including health and safety.

**Job title**:
Receptionist

**What you'll be doing**:

- Meet and greet visitors in a warm and friendly manner.
- Manage daily appointment using CRM and re-scheduling as and when required.
- Open and lock venue and ensure security procedures are followed.
- Door Entry Management - Identify and validate all attendees.
- Direct claimants to where they need to go/seat them outside the consultation room.
- Day to day organisational and administrative duties including data entry, and maintenance of CRM system, uploading documents to Casper.
- Maintain business office supplies by keeping an up-to-date record of stationary surplus.
- Ensuring the venue is always kept to a professional standard
- Providing relevant information to claimants and supporting staff and claimants whilst in venue.
- Maintaining a professional relationship with claimants and always ensuring customer satisfaction.
- Ensuring that all visitors feel welcome and comfortable throughout their experience in clinic.
- Provide directions to claimants and their families over the telephone therefore a good knowledge and understating of local bus routes, train stations, taxis and parking is very important.
- Contribute to the Strategic Management and Development of the business

**What we're looking for**:

- Experience as a receptionist and customer service (customer facing).
- Have good planning and organisational skills
- Must be IT literate, MS teams’ word, outlook and CRM systems
- Experience of conflict resolution and de-escalation techniques in a face-to-face environment.
- Ability to communicate clearly and concisely both verbally and written.
- Customer service ethos and be of a friendly disposition.
- Initiating contact with claimants, their companions and all visitors and responding to requests.
- Able to attend all training and development courses.
- Be attentive, polite and approachable at all times.
- Have excellent time management skills and be punctuate.
- Be willing and able to work without supervision.
- Be a good listener, understanding and helpful and provide a professional service.

**About Capita PIP**

At Capita, we’re carrying out Personal Independent Payment (PIP) assessments on behalf of the Department for Work and Pensions (DWP) across the Midlands and in Wales, and on behalf of the Department for Communities (DfC) in Northern Ireland. PIP helps people with a wide variety of disabilities cover the extra costs that they may face when trying to lead full, active and independent lives. Join us and discover how you can use your compassion and healthcare skills to take your career in a different direction

**What’s in it for you?**
- £21,255 Annual salary
- **23 **days’ holiday **(rising to **27 **) **with the opportunity to buy extra leave
- company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

**What we hope you’ll do next**:
**Location**:
Cardiff
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent