Helpdesk Administrator

**Helpdesk Administrator**

To provide helpdesk and administrative support to the NWPS Facilities Management team; must have excellent organisational and communication skills. Needs to be flexible in their approach to work as may be required to work flexible hours on occasions. Will be undertaking a variety of tasks within Integral's responsibilities to ensure the smooth running of the Divisions operations.

**Responsibilities & Duties**
- Actively support at all times Company policy and best practice in the provision of services.
- Inputting of reactive calls onto in-house & client systems.
- Issuing jobs to Engineers for reactive and PPM
- Categorizing & resourcing correct labour resource according to geographical need.
- To handle calls from clients, engineers, suppliers in regards to ongoing reactive or PPM work, update calls as required**.**
- Issuing Electronic Purchase Orders within assigned spend values.
- Provide reports and supporting information as required
- Covering others for sickness and annual leave, working closely with Management Team and engineers.
- Meet customer's requests and needs within timescales to the contract and their satisfaction, work within and monitor set budget targets.
- Adhere to Integral health and safety working practices.
- Operate and maintain computer based facilities management system for both reactive and planned preventative maintenance
- Undertake any other duties within the grade as required by Integral.
- Undertake any training necessary in your field.
- Raising invoices, monitoring costs against quotations and arranging payments of invoices received.

**Core Hours**

Monday - Friday

2 x Alternating Shifts on rotation: 8:00am - 16.30pm and 8.30am - 17:00pm

Full Time Office Based