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Customer Service Administrator

2 weeks ago

Truro, United Kingdom Checkmyfile Full time

**Customer Service Administrator - £21,500 to £25,000 - Truro, Cornwall**

We are looking for talented professionals from customer service or other people-focused backgrounds to join our team to support the ongoing growth in our business operations, working in internal and customer facing roles.

No previous financial services experience is required as full training will be given. You must possess excellent communication skills, both written and verbal, resilience when working under pressure, high levels of discretion and integrity, and be able to type at a reasonable speed.

Your core working hours will be 08:55 - 17:05, Monday to Friday.

**Who are we?**

Checkmyfile, the UK's first provider of online Credit Reports, was launched over 20 years ago and serves over one million UK customers each year. We provide the UK’s most detailed Credit Report, with data from all four Credit Reference Agencies: Equifax, Experian, TransUnion, and Crediva.

We are passionate about hiring brilliant people who are skilled, driven, and bring innovative ideas to the table. Our customers are always at the heart of everything we do at Checkmyfile, and our team are committed to providing them with the best experience possible.

**Your key responsibilities**
- Provide expert and personalised customer support
- Showcase our customer-first approach to business
- Ensure customers receive compassionate and knowledgeable assistance
- Educate customers through support of a market-leading product
- Provide wide-ranging advice depending on customers’ circumstances
- Deliver timely and high-quality responses to customers across multiple channels

**We would** **love to meet someone who...**
- Has excellent relationship-building skills
- Enjoys delivering best-in-class customer service
- Is resilient when working under pressure
- Is self-starting with a people-first mindset
- Has high levels of discretion and integrity
- Is self-motivated, with strong organisational skills
- Is comfortable communicating verbally and in writing
- Is highly proficient with MS Office
- Can multi-task

**What** **you will get in return...**
- A competitive salary of £21,500 to £25,000 depending on experience
- 25 days’ Annual Leave plus Bank Holidays
- Enhanced Company pension scheme with matched employer contributions
- Complete access to the Self Space therapy platform, supporting your mental wellbeing
- Relaxed and friendly office environment, soon to be in central Truro following an exciting multimillion-pound purchase and refurbishment of a Grade II listed building
- Enhanced sick pay, maternity/paternity pay
- Life insurance cover
- Cycle to work scheme

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Life insurance
- Sick pay
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Truro: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Please confirm your availability for a video interview:
**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service or people-focused service: 1 year (required)

Work Location: One location