Estates Services Support

**Details**:
**Reference number**:

- 284612**Salary**:

- £22,497**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- DVLA - Human Resources and Estates Directorate**Type of role**:

- Administration / Corporate Support
- Estates
- Property**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- SwanseaAbout the job

**Job summary**:
Do you have excellent interpersonal skills?

Are you a conscientious person with a fantastic work ethic?

Would you like a diverse role where no two days are the same?

If so, we'd love to hear from you

**Job description**:
This exciting role offers variety and the independence to work autonomously. You will build and develop positive, professional working relationships with a vast range of stakeholders. This will include involvement with staff across the Agency, as well as external stakeholders, which will in turn offer the opportunity to learn more about the work taking place within the Estates directorate.

**Responsibilities**

Key accountabilities of the role include:

- Work closely with the Equipment Officer assisting with meeting room and event furniture set up. You will liaise with the booking team and key stakeholders when building requirements to fully support customer’s needs. **This may involve some aspects of physical manual handling.**:

- Support the Soft Services team with identification of service fault finding and report via a helpdesk system monitoring the progress to ensure Service Level Agreements (SLA’s) are met.
- Act as initial contact when dealing with work order helpdesk calls which includes answering and logging details as per agreed process.
- Work with the Accommodation team assisting with the management of the furniture order process which will include liaising with supplier and managing the furniture assets. You will be first point of contact when the furniture is delivered to site and will assist with the movements of items when required.

For an in-depth insight into the role please refer to the Role Profile.

**Additional Information**

This role will require you to work on-site at DVLA, Morriston, Swansea, with occasional visits to other DVLA sites. Therefore, a full UK driving licence is essential.

You will need to provide support between the hours of 07:00 and 18:00 to suit business requirements. This will be allocated on a rota basis.

**Person specification**:
You will thrive managing a varied workload and welcome autonomy to your role, working effectively on your own initiative as well as within a team.

Building brilliant working relationships quickly comes like second nature to you, and you enjoy collaborating with a wide range of people.

You have excellent communication skills and are confident engaging with stakeholders and call handling. You have great attention to detail and always ensure everything is accurate and error free.

In addition, you will need to be fully proficient in a range of Microsoft Office packages and able to effectively balance multiple priorities.

**_ We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues._**

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.

**Licences**:

- Full UK driving licence is required.**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Communicating and Influencing
- Delivering at Pace

**Benefits**:
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

If you would like to read more about the great opportunities and benefits of working at DVLA visit our Careers website.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.**How to Apply**

For this role you will need to submit a CV and personal statement of up to 1000 words. We need to understand how your skills and experience meet all the essential criteria for this role. You can use any part of your life to demonstrate your skills and experience, but it must be relevant to the role. You can refer to your work experience, education, hobbies, or interests.

You can decide the best way to structure your personal statement. You may choose to address each of the essential criteria on thei