Field Care Supervisor

1 week ago

Cheltenham, United Kingdom Coburg Banks Limited Full time

We're looking for a talented Field Care Supervisor to work for our client.
They want to recruit someone with demonstrable experience of conducting care assessments.
If that's you then you could be exactly what they're looking for.
**Please note**: In this position you'll be required to work some weekends and occasionally cover on-call in unsociable hours. Full details of how this will work will be revealed at interview.
**The Role**:
Reporting to the General Manager and based in the company's Cheltenham office, as the Field Care Supervisor you will be primarily responsible for responding effectively to all new client enquiries and acting as an ambassador for the company.
In the job you'll be tasked with the following:

- Empathetically listening to needs of clients and conducting full assessments on them
- Creating care plans, using provided i-pads that meet the exact needs for the client
- Communicating internally both in person and through the use of technology of the exact requirements for the new clients
- Managing incoming complaints and escalating them where necessary
- Introducing the care giver to the client
- Attending meetings and reporting back on activity and effectiveness
You'll also need experience of:

- Writing care plans
- Speaking to families and local authorities
- Communicating findings effectively internally
- Promoting the services and ethics of a care service
- Effectively managing complaints and enquiries
In addition, it's essential that you possess a NVQ level 2 or 3 in care.
The ideal person for the role will be the following:

- A strong communicator
- Naturally positive and empathetic
- Detail focussed
- Adaptable
- Calm and focussed
Does that sound like you? If so, we'd love to see your CV.
This position could be right for you if you want to work as any of the following: Client Service Manager, Field Supervisor or as a Care Supervisor.
**The Package**:

- Basic salary:_ £24,000 per annum depending on experience
- Additional benefits include:_
- Employee assistance program
- Private coaching
- Excellent progression opportunities
- 28 days holiday
- Pension
**The Company**:
The business you'll be working for is a domiciliary care company with an outstanding CQC rating who provide over 8000 hours of care every month. This role is a critical one where you will be representing the business and be at the forefront of new packagesand new clients for them.
They're a great company to work for. People join them for many reasons, such as they:

- Have a fantastic working environment
- Are supportive and encourage personal development
- Reward hard work and effort
- Are rated as outstanding by CQC and are able to offer more services to clients
Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

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