Head of IT Service Assurance
2 weeks ago
As a key member of our tech ops senior leadership team, you will be responsible for strategically envisioning, building and leading our IT Service Assurance function. Your responsibilities will include holistic and proactive ownership of our IT Service Design& Transition, IT Service Delivery, and Vendor relationship management functions.
With sound IT service, infrastructure and cloud management experience, you will be comfortable working within fast moving agile businesses to ensure IT service assurance delivers meaningful, engaging and thoughtful service design, transition, delivery &vendor management practices and outcomes.
**Location**: London
**Salary**: up to £95,000 package + bonus.
**Your role as Head of IT Service Assurance**
- Design, implement and develop an Agile Service Management Delivery Office (ASDO) to provide insight into tech-ops team performance and improvement opportunity.
- To modernise and redefine IT Service Assurance in unleashing the true potential of business aligned service design, transition, delivery, vendor management practices
- Embed tangible internal partnerships with groupwide leaders to ensure our IT Service Assurance meets the evolving needs of our business around the clock.
- Develop and maintain multi-year roadmaps for IT Service Assurance strategy and evolution
- Build strong and dependable sourcing and vendor supply chains built on trust and transparency
- Be creative and innovative with regards to your knowledge and awareness of industry trends and digital advancements as they relate to new opportunities and our business needs.
**In order to be successful as Head of IT Service Assurance**
- Above all, you'll need to be passionate about Agile IT Service Management
- Proven track record in Service Design and Transition and Vendor Management.
- Expertisie in Agile, Lean, DevOps ways of working.
- Solid exposure to Azure and AWS.
- Possess an excellent understanding of IT service management (ITIL) and how to orchestrate major incident management effectiveness and efficiency
**_Sound interesting? Please get in touch with _
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