Welcome Manager

3 days ago

Dunstable, United Kingdom National Trust Full time

Summary We have an exciting opportunity to lead a small team of welcome staff and volunteers at property. As Welcome Manager, you'll head up the staff & volunteer team every weekend the house is open and bank holidays, to welcome our visitors and help them enjoytheir visit.As the most senior person on site, you'll lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You’ll be experienced in managing people, delivering outstanding customer service andleading on risk management.

What it's like to work here You’ll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Experience & Operations Manager to develop the site offer.

Reporting to the Senior Visitor Experience Officer, you’ll be responsible for managing an established team of dedicated and committed volunteers as well as a seasonal Welcome and Service Assistant. You’ll join the Duty Management team working every weekendduring the season, which runs from March to the end of September every Friday, Saturday and Sunday as well as Bank Holidays. You’ll work reduced hours during the closed season to support the planning and development of an exciting programme of events for thefollowing year as well as support other properties in the portfolio on an ad-hoc basis. This is an annualised contract to reflect the busy open season.

Shaw’s Corner is a small gem of a house, nestled in the Hertfordshire hills, offering in-depth guided tours to the house as well as open access to the gardens.

Who we're looking for We'd like to hear from you if this sounds like you:

- Good practical experience in visitor business, tourism, heritage or any visitor services environment
- Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service
- Excellent organisational skills
- Confident leader, adaptable and responsive under pressure
- Ability to initiate service recovery without senior support
- Good IT skills (all MS Office)
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

  • Showroom Manager

    2 weeks ago

    Dunstable, United Kingdom Hartwell Automotive Group Full time

    Hartwell Dunstable BYD & FordBasic Salary £30,000 + CommissionCompany CarHartwell is a leading automotive dealership known for its commitment to providing high-quality vehicles and exceptional customer service.Job DescriptionAs the Automotive Showroom Manager, you will play a pivotal role in ensuring the success of our showroom by overseeing day-to-day...

  • Showroom Manager

    1 day ago

    Dunstable, United Kingdom Hartwell PLC Full time

    Hartwell Dunstable BYD & FordBasic Salary £30,000 + CommissionCompany CarHartwell is a leading automotive dealership known for its commitment to providing high-quality vehicles and exceptional customer service.We are currently seeking a motivated and experienced Showroom/Business Manager or and individual looking to make the next move in their career to...

  • Deputy Home Manager

    3 weeks ago

    Dunstable, United Kingdom Leaders in Care Full time

    Are you ready to make a difference in the lives of others? Our client is on the lookout for a Deputy Home Manager to join their team at a luxurious care home in Dunstable. This role is perfect for someone who is passionate about providing exceptional care and ensuring the well-being of residents in a stunning, home-like environment, with a salary of £60,000...

  • Operations Manager

    1 week ago

    Dunstable, Central Bedfordshire, United Kingdom MostonRECRUIT Full time £35,000 - £55,000 per year

    Our client, a respected FM provider, is seeking anOperations Managerto lead a site-based team delivering high-quality maintenance and response services across a secure and fast-paced estate. This is an excellent opportunity for someone with experience in building services, engineering, or property maintenance who is ready to step into a more senior,...

  • Area Manager

    2 weeks ago

    Dunstable, Central Bedfordshire, United Kingdom OCS Full time

    About The Company:OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.Our mission is to make people and places the best they can be f or our colleagues, customers and the...

  • Deputy Home Manager

    2 weeks ago

    Dunstable, United Kingdom Leaders In Care Ltd Full time

    Are you ready to make a difference in the lives of others? Our client is on the lookout for a Deputy Home Manager to join their team at a luxurious care home in Dunstable. This role is perfect for someone who is passionate about providing exceptional care and ensuring the well‑being of residents in a stunning, home‑like environment, with a salary of...

  • Associate Brand Manager

    4 days ago

    Dunstable, Central Bedfordshire, United Kingdom Star People Full time

    Office-BasedWe are seeking an Associate Brand Manager to support the planning, execution, and commercialisation of pharmaceutical products in the UK. This role is ideal for someone with early experience in pharmaceutical marketing who is ready to take the next step in their career.About the Role:This role provides a strong foundation in pharmaceutical brand...

  • Assistant Manager

    3 hours ago

    Dunstable, Central Bedfordshire, United Kingdom Halfords Full time

    Ready for the next step in management with the UK's largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus schemeAs an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the...

  • Finance Manager

    7 days ago

    Dunstable, United Kingdom The Shared Learning Trust Full time

    Trust Finance Manager The Shared Learning Trust are seeking to appoint a Trust Finance Manager to join our strong and welcoming team! We are looking to recruit a dependable and organised individual to support our trust and academies in all aspects of financial management. Thisis a highly varied and diverse role where no two days are the same, you will have...

  • Account Manager

    3 days ago

    Dunstable, Central Bedfordshire, United Kingdom Dynamic Talent Consulting Full time

    Account Manager – Medical CommunicationsPosition: Account ManagerLocation: Hybrid (1 day per week in Bedford office)Contract Type: PermanentSalary: Up to £42kStart: ASAPAccount Manager -This is an exciting opportunity to join a dynamic and fast-growing medical communications agency As an experienced member of the client services team, you'll have the...