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Assistant Patient Administrator
2 weeks ago
Assistant Patient Administrator - Reception areas and back office within the Diagnostics reception
Chelsea and Westminster Hospital
We are looking for a friendly, self-motivated and confident person who has experience of providing a high level standard of customer care. The post holder will provide a comprehensive patient focused reception service working in our Diagnostics Reception.
If you enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.
Working Hours are between 8am-6pm Monday - Friday
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where
**necessary**:
Diagnostics Reception
Diagnostics Back-Office
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
Some roles may require weekend shifts at multiple sites.
Reception
Provide a customer focused reception service for all patients and visitors attending the area dealing with all patients or visitors in an efficient, polite and courteous manner dealing with all patients’ queries where possible and directing them accordingly
Ensure the reception areas are always manned and Patients are kept informed of any delays in being seen
Check in and book patient appointments in a timely manner, ensuring that it's within date range of gestation
Interact with patients and relatives in a sensitive and empathetic manner
Process all follow up appointments as patients leave the department in line guidelines, escalating any capacity concerns.
Make up community and hospital notes using Cerner
Help with answering the phones and dealing with patient queries
