Import Operator

7 hours ago

Heathrow, United Kingdom Ligentia Full time

We are seeking Import Operators to join our growing team in Heathrow. This crucial role involves coordinating the movement of import airfreight shipments from beginning to end, including customs clearances and deliveries. You will also be responsible for developing strong relationships with our customers, ensuring their needs are met and helping to maximise the client experience.

If you are passionate about delivering excellent customer service and eager to support a collaborative team, we’d like to hear from you.

**Key Responsibilities**
- **Freight Forwarding Processes**: End-to-end working knowledge of freight forwarding processes and procedures.
- **Customs Clearance**: Manage customs clearance requirements efficiently.
- **Customer Relationship Development**: Build and maintain excellent relationships with clients.
- **Internal Collaboration**: Work closely with internal teams to ensure client KPIs are achieved and exceeded.
- **Profitability Management**: Oversee shipment profitability and margin management.
- **Supplier Negotiations**: Negotiate and build strong relationships with suppliers.
- **Customer Portfolio Management**: Manage your portfolio of customers in line with agreed operating procedures.
- **Reporting**: Create customer-specific reports as needed.
- **Market Awareness**: Maintain a good awareness of market trends and dynamics.
- **Team Support**: Collaborate with team members and provide support and cover during absences.

**Key Skills & Experience**
- **Industry Experience**: Background in freight forwarding / logistics.
- **Customer Service Skills**: High levels of customer service and a passion for client satisfaction.
- **Team Player**: Ability to work well within a team environment.
- **Time Management**: Robust time management and organizational skills.
- **Communication Skills**: Confident and articulate communicator.
- **Commercial Acumen**: Good commercial awareness and business acumen.
- Knowledge of Cargowise preferable

**Our Working Environment**

We offer a hybrid working environment, requiring at most one day a week in our Bristol office for collaboration and team meetings. This balance ensures you have the flexibility to work remotely while staying connected with your colleagues.

**Why Ligentia? Why now?**

Accelerated growth in one of the most dynamic industries you can imagine. Brilliant customers including some of the world’s leading retailers and best-known brands. A tech vision and roadmap that will turn heads for all the right reasons. And colleagues with high commitment and unrivalled knowledge, combined with low ego. A flexible work environment that is collaborative, stimulating and shares genuine feelgood for the work we do together. However you look at it, Ligentia is a great place to be right now.
- Ligentia requests that recruitment agencies do not speculatively submit CVs to us unless expressly requested to do so by a member of our People team. Any CVs sent to us on an unrequested speculative basis will be ignored._

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