Quality Assurance Manager

The Quality Assurance Manager (QAM) will assess quality across HC-One care homes and other services through an intelligence based internal assessment programme and provide quality improvement advice and support to operational and central support colleaguesin order to support them to improve the quality of service to people we care for.

The QAM will work with the Director of Regulation and Assurance and the Senior Quality Assurance Manager to ensure that Quality Assurance processes are robust across all services, providing regular reports on service quality and improvement actions.

Conducting a busy internal assessment schedule of quality and compliance at home level, the QAM will provide clear and focused feedback to Home Managers during inspections, follow up with concise and timely reports that identify service strengths and focuson actions needed, and will guide and coach Home Managers to ensure they understand HC-One’s clinical and quality governance frameworks, care quality processes and the requirements of our regulators.

This role will require very frequent travel across Scotland, with some occassional travel across England, and the ability to regularly stay overnight.

With a degree level qualification, or significant equivalent experience, you will have demonstrable experience in either a Social Care environment, Regulatory or Local Authority Contracts / Quality Team.

You will have up to date knowledge of Regulations and Legislation across Care Inspectorate, knowledge and understanding of person centred / led care planning and the relevant legislative and regulatory requirements and knowledge of Local Authority qualityassessment and contract management frameworks.

A confident communicator, you will have experience of developing services to achieve improvements, of completing inspections / audits and of working with Regulations and of proactively conducting and managing Residents reviews, taking account of the Residentor their Representatives’ needs and wishes.

With concise and accurate record keeping skills, you will be able to interpret information and report back, to use complex systems to analyse large amounts of qualitative and quantitative data to determine trends and themes, and be able to identify rootcauses of issues and remain focussed on their resolution.

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible careto Residents in over 300 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

**What HC-One offer**

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

- Award-winning learning and development
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
- GP online
- providing around the clock GP consultation via an interactive app - available to you and your children under 16
- Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues