E-commerce Assistant

6 days ago

Watford, United Kingdom CeX Full time

Love gadgets, computers, phones, films or games? CeX is the place for you.

eCommerce is the online branch of CeX - offering customers the opportunity to buy and sell from CeX from the comfort of their own home. We are passionate about our stock, our customers, and our colleagues.

**Job Description**:

- Answering customer queries.
- Providing eCommerce support to our network of stores.
- Resolving customer issues.
- Representing eCommerce in a positive and professional manner.
- Working towards quantitative and qualitative KPIs.

In return we offer generous incentives, exciting benefits and fantastic career opportunities in an innovative, rapidly expanding, global business across four continents.

Who we are looking for
Previous experience is not necessary, as full training will be provided. If you consider yourself to be the following, then you might be just the person we are looking for:

- Passionate about delivering great customer experiences.
- Computer literate and in possession of excellent written communication skills.
- Self-motivated and a keen learner.
- Enthusiastic about working in a target-driven environment.

Location
Our warehouse is located in North Watford, within walking distance of Watford Junction station and with good travel connections to North London and South Hertfordshire.

Working at CeX
- We believe in investing in our people to ensure that they grow alongside our business and offer coaching, training and succession plans to set you up for a rewarding career with CeX
- Our Working Environment: We can be flexible with your working time, and we like to celebrate successes from across the company with rewards and incentives such as company events and prizes.
- We have an Employee Assistance Program available to all staff.
- Generous Staff Discount: 15% off CeX products
- Equality & Diversity: We are an equal opportunity employer, we celebrate individuality, and we have a casual dress code
- CeX has over 600 stores across the UK and other territories such as, Spain, Mexico, Netherlands, Italy. You could have the potential to expand your skills and experience by supporting other UK stores or other territories.

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