Order Processing Administrator

**Description**:
**ABOUT US**:
Yappl is a dynamic and growing company specialising in mobile phone, telephony, and broadband solutions to businesses across the UK. Born out of the A1 Comms group, which brings over 25 years’ experience to the telecoms space, we pride ourselves on our customer centric approach, unrivalled service delivery, and in-life experience. We have built the business with a focus on new technology, with our talented and empowered team at the heart of what we do.

To support our continued growth, we are seeking a full-time Order Processing Administrator to join our forward-thinking B2B team based in Alfreton, Derbyshire.

**The Role**:
This role offers an excellent opportunity for someone looking to grow their administrative career. The Order Processing Administrator will efficiently process customer orders, from initial inquiry to final sale, ensuring a smooth transaction and customer satisfaction.

Key responsibilities include:

- Manage and oversee the entire order process for mobile phone and data sales, ensuring accuracy and timeliness from order entry to fulfilment
- Provide excellent support to the B2B Sales team and assist in daily administrative duties
- Handle the setup and management of mobile phone connections for business clients, coordinating with network providers and addressing any technical issues
- Serve as a point of contact for clients regarding their orders, connections, and any credit-related queries, providing prompt and clear communication
- Conduct credit checks for new and existing clients to assess creditworthiness and determine appropriate credit limits and terms
- Proactively resolve any order, connection, or credit-related issues, working closely with other departments and staff to ensure client satisfaction

**Skills, Knowledge and Expertise**:
We are looking for a detail-orientated individual with strong communication skills and a good understanding of administrative processes. You will have the ability to multitask and support both customers and colleagues alike.

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Key skills and experience required:

- Proven experience in order processing, credit checks, or a similar role, preferably in a B2B or telecommunications environment
- Good problem-solving abilities and attention to detail
- Excellent organisational and time-management skills
- Proficient in data entry and CRM software, with a high level of accuracy
- Excellent communication skills, both verbal and written, with a strong command of the English language
- Ability to work as part of a team supporting colleagues where necessary

**Benefits**:
This is an office-based position, working Monday to Friday 9.00am - 5.30pm at our head office in Alfreton, Derbyshire.
- Salary of £21,000 - £23,000 per annum DOE
- 20 days holiday each year (increasing yearly up to 24) + bank holidays + volunteers leave
- Pension scheme and life assurance plan
- Cashback Health Plan — to help you look after your everyday physical and mental health, with money back on a variety of dental/health checks, as well as access to counselling and GP advice
- Long Service Awards to recognise employee milestones
- Employee ‘Friends and Family Discount Scheme’
- Bike to work scheme and free on-site parking
- Career progression opportunities

At Yappl, we celebrate our differences - and knowing what makes us different individually makes us greater as a team. We fully embrace diversity and inclusion and are committed to building a team with a variety of backgrounds, skills, and views. Our business is about keeping people connected. Whether our customers or our staff; we aim to create a culture of connectedness and inclusion where everyone’s voice can be heard.

**About A1 Comms**:
Established in Derbyshire in 1997, A1 Comms is one of the foremost telecommunications companies in the UK. In fact, we sell around 25% of all mobile phones in the country, offering the latest devices, the best contracts and working with the biggest UK mobile networks under our Affordable Mobiles and Buymobiles brands.

We are a hardworking and friendly bunch, passionate about our business and about providing an unparalleled service to our customers. We are proud of how far we’ve come and care about how far we’ll go. Our culture is grounded in flexibility, resilience, and a mindful consideration of each other, our customers, and our local community.