Administrative Planner

Job Advert

Job Title: Administrative Planner (Assistant Manager).

Department: Property & Estates - Site Services

Location: Gt Langdale, Nr Ambleside

Schedule: 39 Hours per Week

**Salary**: £29,078.90 per annum

Reporting to: Facilities Operations manager

**Who We Are**

The Langdale Estate is a 35-acre woodland estate boasting a range of holiday accommodation nestled in the heart of the Lake District National Park. We offer our guests luxury, fun and unique experiences that connect with our environment and engage with our local communities.

To help us deliver those experiences, we choose people who share our philosophy of putting the planet and our people first. Our teams are full of people with passion, personality, and knowledge. We want people who want to make a difference and who care about creating a guest experience that is special and memorable.

**Our Maintenance Team**

The Maintenance team at Langdale Hotel and Spa is a dedicated and skilled group of professionals committed to upholding the highest standards of property and estate services. Comprised of experienced professionals, this team plays a pivotal role in ensuring the seamless operation and upkeep of the Langdale Estate. With a focus on measured, professional service, the team excels in responsive, preventative, and progressive maintenance, covering a spectrum of areas such as plumbing & heating, electrical, joinery, general building, and painting & decoration. Their responsibilities extend to programmed preventative maintenance, scheduled checks, and rapid response to fire alarms, showcasing their versatility and commitment to safety. As the first point of contact for stakeholders regarding maintenance tasks, the team maintains excellent communication and customer service levels. Upholding Langdale’s Environment Policy and contributing to the organisation's sustainability goals, the Maintenance team at Langdale Hotel and Spa is an integral part of creating a memorable and enjoyable experience for guests through their meticulous attention to detail and dedication to excellence.

**Main purpose of the role**

To assist the Facilities Operations Manager:

- To manage the organising and storage paperwork, documents and computer-based information
- Create, maintain and manage filing and other office systems
- Manage diaries and arrange appointments
- Schedule and attend meetings, create agendas and take minutes
- Liaise with staff in other departments and with external contacts
- Use a word processing package such as Microsoft 365 and Word
- Plan, schedule and manage operational diaries
- Prepare & deliver regular reports and presentations
- Manage queries from all stakeholders
- Monitor and support employees within the Site Services departments
- Issue purchase orders and request contractor support
- Assist in planning jobs in and timescales
- Maintain & manage a clean and organized work environment
- Manage stocks of office supplies and order when necessary

**Person Specification**

At Langdale Hotel and Spa, we strive to embody the acronym GUEST: Giving Unexpected Exceptional Services Today. To fulfil the purpose of this role, the successful individual will be able to work as part of a team or independently when required, have excellent communication skills, an eye for detail, and be highly motivated. While previous experience in maintenance is desirable, it is not essential.

Desired skills and experience:

- Management experience within an office enviroment
- strong organisational skills
- presentation skills and attention to detail
- the ability to plan your own work, use your initiative and meet deadlines
- the ability to manage pressure and conflicting demands, and prioritise tasks and workload
- the ability to accept and understand instructions
- oral and written communication skills
- tact, discretion and respect for confidentiality
- a pleasant, confident telephone manner
- teamworking ability
- reliability and honesty

**What we offer**

We understand how demanding the industry can be, which is why we are committed to supporting, nurturing, and growing our Maintenance team. We start by offering a fair and competitive wage, benchmarked against industry standards and reviewed annually. While the work can be challenging, it is also highly rewarding. We provide both internal and external training to help you excel in your role, and for those with ambition, we offer bespoke development plans to further your career. We are always evolving and seek individuals who are ready to embrace challenges and grow with us. Whether you are just starting out in the hospitality industry or are already an experienced professional, our team is eager to both teach and learn from you.

**Equal opportunity employer