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Account Support

2 weeks ago


Milton Keynes, United Kingdom thyssenkrupp Materials UK Full time

**Description**:
We currently have a new opportunity for an Account Support team member to join us where you will be responsible for ensuring the customers service expectations are met and areas for improvement and opportunity for the business are identified and actioned.

Working closely with the Key Accounts Team, you will provide the best service to the customer and have an active role in the communication. Reporting to the Senior Account Manger the Account Support role is there to provide customers with information on stocks, raise call off orders, arrange and control export shipments and ensure that orders are processed and delivered on time.

**This role is a total of 37 hours a week and is 4 days onsite and 1 day working from home after initial training period.**

**Key Responsibilities**:
**Key duties**:

- To fully understand the customer contract/order requirements
- Raise SAP sales orders within an agreed timescale
- Contract review sales orders to ensure they are entered correctly on SAP
- To control and administer the customer’s orders / schedules
- To liaise with various internal departments to ensure the contract deliverables are achieved
- Where required, to liaise with external providers of materials and services to ensure the contract deliverables are met
- To arrange and control export shipments where required and to complete relevant export paperwork
- Generate and act upon both internal reports and customer reports
- Where required as part of the contract deliverables, to produce supplementary delivery documentation
- Archiving and document control
- Pro-active problem solving
- Continually monitor all aspects of performance against the contract deliverables/agreed KPI’s
- Identify opportunities for growth/new business
- Highlight and pursue cost reduction initiatives

**Skills, Knowledge and Expertise**:

- Experience working in a Customer Service administrative role
- Analytical skills
- Commercial awareness
- Excellent communication skills
- PC literate with a strong working knowledge of MS Office
- Highly motivated
- Attention to detail
- Flexible, adaptable and prepared to learn
- Ability to cope under pressure
- Account management experience
- Raw materials / metal’s knowledge
- Export Shipping knowledge
- Experience of SAP
- Driving license

**Benefits**:
**Your benefits with us**
- Annual Leave: 25 days holiday + 8 bank holidays
- Company bonus scheme
- Advantageous pension scheme
- Learning & Development opportunities
- Advanced Family Friendly Policies
- Employee high street vouchers & discounts
- Employee Assistance Programme
- Occupational health & health surveillance
- Length of Service Awards
- Christmas savings scheme
- Eye care vouchers
- Cycle to Work Scheme
- Wellbeing events
- Recognition Portal
- Rewards Portal
- Company events
- Company share schemes
- Christmas Closedown

**This is us - your new employer**

**thyssenkrupp Materials UK**operates a network of 9 sites with just under 500 employees in England and Northern Ireland which are; Preston, Darton, Birmingham, Central Warehouse, Head Office & Fabrications (Cradley Heath, Birmingham), Milton Keynes, Swindon, and 2 in Belfast. We offer a vast range of material products such as stainless steel, aluminium and mild steel. We also provide a range of services, whether it be fully welded and fabricated finished parts or bespoke flat products cut to exact sizes. We have years of experience in the aerospace, construction and architecture, automotive and the general engineering industries.

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as a one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence”.

**About thyssenkrupp Materials UK**:
**thyssenkrupp Materials UK** operates a network of 9 sites with just under 500 employees in England and Northern Ireland which are; Preston, Darton, Birmingham, Central Warehouse, Head Office & Fabrications (Cradley Heath, Birmingham), Milton Keynes, Swindon, and 2 in Belfast. We offer a vast range of material products such as stainless steel, aluminium and mild steel. We also provide a range of services, whether it be fully welded and fabricated finished parts or bespoke flat products cu