Guest Service Assistant

**Job Ref**:KGH10536

**Branch**:Holiday Inn Runcorn

**Location**:Holiday Inn Runcorn, Runcorn

**Salary/Benefits**:£12.21 per hour

**Contract type**:Casual

**Hours**:Part Time

**Shift pattern**:06:00 - 02:00

**Posted date**:12/08/2025

**Closing date**:09/09/2025

**The role**

Our **Guest Service Assistants** are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Runcorn.

Guest Service Assistant duties include:

- supporting your hotel in achieving all brand and company metrics and objectives
- building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
- ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation
- following SOPs to ensure consistent hospitality for all guests
- maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

**Benefits**

Our rewards package includes:

- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
- Discounted food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

**What you’ll bring to the team**

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

**Next steps**

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Hotel Manager / Guest Service Manager.

**Who are Kew Green Hotels?**

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels Resorts, Marriott International, Wyndham Hotels Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today

Quiet hotel with an Open Lobby and indoor pool near Liverpool and ManchesterJust beside the M56 motorway, Holiday Inn® Runcorn hotel welcomes you for an event, business trip or holiday. It's a short drive to Runcorn station, with direct trains to Liverpool and London, and Runcorn East station, serving Chester and Manchester. You're also just 20 minutes by car from Liverpool John Lennon Airport (LPL) and 30 minutes from Manchester Airport (MAN). You can go bargain-hunting at the nearby Cheshire Oaks Designer Outlet and Manchester's Trafford Centre, or take your kids for a day of fun at Chester Zoo or Knowsley Safari Park. Here on business? You're close to several industrial estates, and you can arrange a conference for up to 500 people in the hotel's Cheshire Suite, which can be partitioned into smaller rooms.At this hotel you can enjoy:

- Free Wi-Fi
- A fitness centre with an indoor pool
- Free on-site parking
- Kids stay and eat freeUnwind in a cosy guest room with Smart TV and a pillow menu to suit your needs. You can indulge in a juicy steak at the Cow on the Hill grill, take advantage of 24-hour room service or grab a bite from the All Day Dining menu. The Open Lobby bar is just the place for a drink, while the Media Lounge, with comfortable seating, a TV and games, is an inviting spot to relax and socialise.