Restaurant Supervisor

Are you a natural leader with a passion for hospitality? We're looking for an experienced **Restaurant Supervisor** to join our team and help deliver exceptional service and memorable guest experiences.

Born on the site of the once iconic Manchester Exchange railway station, CitySuites I and CitySuites II Aparthotels embody the very spirit of the city, standing tall as a testament to the forward-thinking essence of Manchester. Our 5* apartments are a sanctuary amidst the chaos, allowing our guests to navigate the city with ease.

Along our journey, we’ve immensely proud to have launched Embankment Kitchen, our modern seasonal restaurant and bar, as well as Embankment Cafe Co., offering artisan coffees and freshly made cakes and sandwiches. Our sophisticated meeting and event spaces have grown too, hosting everything from board meetings to launch parties, and even wedding receptions.

We’re made up of brilliant people, who care deeply, have a passion for their craft, an obsession for the best, and an altogether extraordinary spirit. We love this space, and we work hard to make sure our residents love it as much as we do. We’re proud to be a part of the CitySuites story.

As the Restaurant Supervisor, you will be responsible for overseeing the daily operations of a restaurant, ensuring that both employee and customers have a positive experience. The role involves a mix of leadership, operational management, customer service, and administrative tasks.

The role requires strong communication skills, a passion for hospitality, and the ability to motivate a team to achieve business goals. The Restaurant Supervisor is critical to the overall success of the restaurant, balancing leadership, customer service, and operational efficiency.

Overall, the role of a Restaurant Supervisor is about balancing the needs of customers, employees, and business operations to ensure a successful, profitable, and enjoyable dining experience.

**Key Responsibilities**:
People Management:

- Supervise and train restaurant team members.
- Ensure that all employees follow restaurant policies and procedures.
- Conduct performance reviews and provide feedback to staff.
- Handle scheduling, shift management, and resolve any staffing issues.
- Motivate team to provide excellent customer service.

Customer Service:

- Ensure that guests receive high-quality service and have a positive dining experience.
- Address customer complaints or concerns promptly and professionally.
- Monitor dining area to ensure cleanliness and orderliness.
- Oversee customer interactions, ensuring the team are attentive and courteous.

Operational Efficiency:

- Oversee the daily operations, ensuring smooth coordination between the kitchen and front-of-house.
- Ensure compliance with health and safety regulations (e.g., food handling, sanitation).
- Monitor inventory levels, place orders for supplies, and manage stock.
- Handle cash, process payments, and ensure proper handling of checks and receipts.

Health & Safety Compliance:

- Enforce health codes and safety standards to ensure the restaurant is in compliance with local regulations.
- Ensure team is trained in proper food handling, hygiene practices, and emergency procedures.

Problem-Solving:

- Handle any unforeseen issues such as customer complaints, equipment failures, or supply shortages.
- Act quickly and efficiently to solve problems and keep the operation running smoothly.

**Competencies and Skills**:

- Ability to manage and motivate a team, delegate tasks, and resolve conflicts.
- Clear communication with staff and customers, both verbally and in writing.
- Ability to handle multiple tasks at once and maintain order.
- Quick thinking in high-pressure situations to find solutions.
- A focus on ensuring that customers have a memorable and enjoyable experience.
- Noticing small details that can make a big impact on service quality.
- Managing shifts, tasks, and operational needs efficiently.
- Strong customer service skills with a focus on creating a positive experience.
- Knowledge of food safety regulations and best practices.
- Strong organisational and multitasking abilities.

**Benefits**:

- Employee discount

Work Location: In person