Apprentice Customer Service Advisor

**Apprentice Customer Service Advisor**:

- Job Req ID: 40877- Posting Date: 5 Nov 2024- Function: EE Contact Centres- Unit: Consumer- Location: 3 Capital Quarter, Cardiff, United Kingdom- Salary: £20,280**Where**: EE Cardiff

**Full time**: Permanent

**Salary**: £20,280 per year

**Hourly rate**:£10.40

**Start Date : 24/02/25**

**The Role**

**Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.**

Join our **multi award winning** Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.

You can come from **any background** and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an **NVQ** and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a **team** at EE; we are a **family**, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and **personal** service every single time.

**Your Future With Us**

We are **passionate** about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Our **Aspire** programme is just one example of how we can help you move your **career** forwards, and if you’d like to know more just ask

**Wondering If You’re What We’re Looking For?**

We believe in a completely **personal** environment, where you’re treated like you want to be treated. We’re **committed** to working together to build a **community** where everyone feels they belong. Whatever your **age**, **race**, **sexuality**, **disability**, **religion** or **gender** **identity**, we recognise and **celebrate** our differences and embrace **diversity** at all levels. Everyone is **welcome** at EE.

**Wondering What’s In It For You?**

Being part of the EE family brings a huge number of benefits including the below:

- A **great** starting salary of **£20,280** plus **incentives** throughout the year
- Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family

**What Are You Waiting For?**

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started