Spa Host

Job Advert

**Spa Host**

**Full Time - 40 hours per week working 5 days over 7**

**Salary of up to £25,397 per annum plus tronc**

**About Swinton Estate**:
Nestled in the heart of the Yorkshire Dales, Swinton Estate is a haven of luxury, wellness, and natural beauty. Our award-winning spa offers a serene environment where guests can unwind and rejuvenate. As part of our commitment to providing exceptional experiences, we are seeking a warm, professional, and service-oriented Spa Host to join our dedicated team.

**Key Responsibilities**:
**Guest Experience**:

- Welcome guests with a warm and friendly demeanor, ensuring they feel valued and comfortable throughout their visit.
- Provide detailed information about spa facilities, treatments, and packages, tailoring recommendations to guests’ preferences.
- Handle guest queries and resolve any concerns promptly to ensure an exceptional spa experience.

**Facility Coordination**:

- Ensure the spa environment is immaculate and inviting, including treatment rooms, relaxation areas, and changing facilities.
- Monitor the stock of towels, robes, and refreshments, replenishing as needed.
- Assist with the preparation of treatment rooms, ensuring they meet the highest standards of cleanliness and comfort.

**Team Support**:

- Collaborate with therapists and spa management to maintain seamless daily operations.
- Support therapists by managing schedules, preparing rooms, and facilitating smooth transitions between appointments.
- Attend regular team meetings and training sessions to stay informed about spa services and initiatives.

**Administrative Duties**:

- Manage bookings and check-ins using the spa’s reservation system.
- Process payments and provide accurate billing for services and retail products.
- Maintain records of guest preferences and feedback to enhance future experiences.

**Qualifications**:

- ** Experience**: Previous experience in a hospitality, customer service, or spa environment is preferred.
- ** Skills**:

- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- A proactive, can-do attitude with a focus on guest satisfaction.
- ** Appearance**: Presentable and professional appearance in line with spa standards.
- ** Other Requirements**:

- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- Passion for wellness, luxury service, and creating memorable guest experiences.

**What We Offer**:

- Competitive salary and benefits package.
- Staff discounts on spa treatments, dining, and accommodation across The Estate.
- Access to professional development and training programs including Pool First Aid and Response training.
- Opportunity to work in a picturesque, tranquil environment.
- Be part of a supportive team committed to excellence in guest service in an Award Winning Spa.