Facilities Coordinator

3 days ago

Hatfield, United Kingdom PINNACLE GROUP Full time

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintainingour values of high quality and excellent customer care.

**The Role - Facilities Coordinator **
- Managing the helpdesk team and evaluate performance.
- Ensuring customer service is timely and accurate daily basis
- Recruiting, training and supporting help desk
- Act as a point of contact for and pass on technical maintenance requests to the sites CAFM system provider, Post Tracking System, online auditing platform, and NPS platform.
- Feedback and contribute to improving customer support by actively responding to queries and handling complaints from residents, delegates, and staff members.
- Student in-take and arrivals to accommodation.
- Development projects to enhance resident experience.
- Liaise with Technical Services and Soft Services departments to manage reactive maintenance and cleaning requests.
- Clients from the University and wider organisations - fielding and actioning queries and requests on their behalf as well as sharing information and providing updates where necessary.
- The wider campus community by meeting regularly with Student Support staff, and the on-site security team.
- Residents through mass communications regarding planned works as well as face-to-face interaction through general Helpdesk services.
- A remote helpdesk for an additional contract for the University of Sunderland in London.
- Monthly updates in the form of a report, documenting Helpdesk activity monthly, as well as post intake and distribution for our residents.
- Managing Allocation and “check-in” of conferencing delegates outside of term-time using Kinetic software.
- Quality auditing and snagging of accommodation blocks, to coincide with routine cleaning, maintenance, and refurbishment works.
- HR related events for the Helpdesk Operatives (i.e., annual leave, sickness, absence reporting, performance reviews and one to ones, helpdesk rota)
- Taking minutes in meeting when required.

**Skills Required**
- Work Experience as a Facilities Coordinator or similar role
- Strong knowledge of facilities management operations
- Familiarity with office equipment
- Excellent organizational and leadership skills
- Excellent verbal and written communication skills
- Hands on experience with helpdesk and facilities co software
- Customer - service oriented with a problem -solving attitude
- Team management skills

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