Dental Booking Assistant

6 days ago

Warwick, United Kingdom George Eliot Hospital NHS Trust Full time

The post holder will be required to provide and receive complex or sensitive information for patients and staff at Warwickshire Special Care Dental Service. Deal with all telephone calls relating to dental appointments and booking system. Ensuring calls are dealt with in a polite, pleasant and professional manner. Check and update patient details on Kodak R4 system in accordance with the data quality standards and the Patient Access Policy.
Booking of all patients appointments in line with the National time targets for dentistry. To act as the first point of contact for dealing with patient enquiries or complaints, and take the necessary action, liaising and effectively communicating at all levels using written, oral and electronic methods. To ensure, wherever possible, that all documentation is up to date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary. To continually contribute to patient and business improvement agendas.
This will require undertaking any project work as directed including obtaining information using current systems and share ideas for potential service improvement. To assist with the implementation and maintain an efficient office management system/procedure to enable the department to optimize their standards of service. Support team members. Providing cross-over on a reciprocal basis in the absence of colleagues and providing day to day supervision, when required.
Registration and management of e-referrals via the REGO system. Ensure all patients are added to the relevant access pathway and actioned in a timely manner. Contacting patients for short notice appointments maximizing clinic utilisation. To outcome all patient attendances, ensuring that all patients have either been reappointment, discharged, DNAd or added to the waiting list in accordance with agreed procedure.
Support the Lead Administrator in dealing with any paperwork e.g. requisitions, delivery notes, invoices relating to the orders raised on e-Procurement, in accordance with Trust policies. To highlight any operator errors with Kodak R4 to the Booking & Access Team Leader and support users in following the correct procedures and protocols. To undertake any other duties as appropriate to the role.
Liaise regularly with Booking & Access Team Leader and Clinical teams to establish future clinic profiles, ensuring demand is met and to maintain a consistent volume of appointment slots. This will also involve arranging and attending quarterly meetings with clinicians to keep them update with regard to the waiting list. Report appointment capacity concerns to the Booking & Access Team Leader. Please note that this list is not exhaustive, for more information please find that the full details can be found in the attached Job Description and Personal Specification.

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