Office Apprentice

Are you currently considering where to start your career and would like a fun, team environment with excellent progression available to match the hard work you put in?

We have a fantastic opportunity for an Office Apprentice based in our offices in Fleetwood, Blackpool.

We are looking for an enthusiastic, organised and quick learner to join the dynamic team at Ruby Energy for a long-term career with us

The Apprentice will be developing their customer contact skills with us to provide support to the departments in delivering a high quality, customer focused service.

**Our Company**:
At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.

**Our Journey**

Launched in 2002, we’re experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence.

**The Ruby Way**

Ruby’s values are at the heart of everything we do:

- **Collaborative**:_ We ensure your voice is heard. We listen to our customers and strive to deliver strong, responsive customer service.
- **Human**:_We give a personal touch and support to our customers and each other, treating everyone with respect and understanding
- **Committed**:_ We use innovative solutions to improve our services and always stick to our word.

We pride ourselves on delivering consistently high levels of customer service and innovative products to organisations across all industries. Our vision is to become the best independent commercial energy supplier in the country. We aim to provide contracts that are straightforward, competitive, and most importantly, tailored to your business needs.

**Investing in the Ruby Community**

We are committed to fairness, transparency, honesty, and professionalism. By heavily investing in our people, processes, and systems, we continuously improve our customer engagement and service offerings.

**Main Responsibilities (but are not limited to)**:

- Provide various administrative support across the operations teams, including checking relevant in-boxes, filing, message-taking, sorting and distributing
- Working on our main reception desk and meet & greet our visitors at BES with professionalism and communicate effectively with the relevant department
- Carry out mail merge exercises and prepare welcome packs
- Schedule meeting rooms using the meeting room system
- Management and replenishment of the onsite vending machine
- Carry out regular stock takes
- Assist the teams at BES and provide support as required
- Sort & distribute post
- Order and distribute stationary
- Assist on the dialler system to external customers.

**Training and Development**:
You will be guided in your learning journey, helping develop your skills and industry knowledge. The company has successfully grown its work force through the Apprenticeship Scheme. Due to the nature of the apprenticeship full training and support will be provided over the 14-month course with the opportunity to further your career within the company afterwards.

**Requirement to be considered**:

- Minimum 5 GCSE’s (Grades 4 - 9) including Maths and English being essential
- Willingness to work towards CIPD Level 3
- Previous experience in an office / telephone-based environment would be advantageous but not essential
- Excellent communication skills for liaising with customers and other teams within the department
- Experience of Microsoft Office is essential
- A high level of confidentiality and integrity
- Well-developed interpersonal skills and a ‘can do’ attitude
- Ability to prioritise workload and work on own initiative
- Attention to detail.

**What you need to do now**

Be part of our bright future and _**talk to Ruby**_ today

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Work Location: In person