Service Advisor

3 days ago

Huntingdon, United Kingdom Prima Ardelle Associates Full time

**Service Advisor ( 4 day working week)**

**Are you passionate about creating a personalised service experience which can make customers feel special?**

**Do you enjoy making your customers smile?**

**If so this is role for you...**

My client is an established family business with a clearly defined set of company values and a leadership team that delivers against their strategic goals. Creating a great customer experience is the focus of this team.

The **Service Advisor is a pivotal member of the team** who is able to take control and create a personalised service experience every time, with nothing left to chance. This is achieved either individually, or by supporting your team. It’sa hands-on role completely dedicated to the customer and their long term relationship with their chosen brand.

**In Return**:
**The Role**:
Working as a key member of the Aftersales team this role offers you the opportunity to use your customer service skills and organised administration abilities to make the complex feel simple - creating happy customers. You will be responsible for a set amountof customers per day with the objective of making their visit as hassle-free as possible whilst making sure all service and repair work is carried out and explained accurately in a timely manner.

**Responsibilities**:

- Arrange customer bookings
- Manage loan car bookings efficiency
- Meet and greet customers professionally and politely every time
- Develop long-lasting relationships with customers to ensure new visitors are retained for the future
- Up date DMS and CRM system during and after each customer visit
- Promote and cross-sell other products and services
- Work closer with the wider dealer team to deliver a great customer experience whilst maximising overall profit

**The person my client is looking for**:

- Can harness effectively the tools available to change for the better the customer experience; making decisions to benefit both the business and the customer.
- You will be able to provide energy and leadership to induce a sense of focus on providing the best customer experience possible. Always working within the Group structure and guide lines provided.
- To use the resource and outlined processes at your disposal to achieve the set business goals and objectives.
- Ensure all electronic, traditional records and other documentation generated is compliant to the provided standards.
- Demonstrate to the customers and to your team that you are fully aligned and engaged with the Company objectives and long term goals.
- A working knowledge of DMS systems is an advantage; literacy in general Microsoft I.T. is a minimum requirement.
- An ability to continually learn and up-date technical knowledge and procedures with enough detail to be able to convey a summary of technician information to customers - under the guidance of a Vehicle Technician.

**THIS IS AN EXCITING OPPORTUNITY WITH AN EMPLOYER OF CHOICE BACKED BY A GLOBAL BRAND WITH GREAT PLANS FOR THE FUTURE ~ WHY NOT BE PART OF THAT FUTURE - TO FIND OUT MORE SIMPLY APPLY ONLINE.**

PrimaArdelle Associates are an Employment Business and an Employment Agency as defined within the Code of Employment Agencies & Employment Businesses Regulations 2003 only suitable applicants will be contacted.

Simply contact us in complete confidence - all interviews are conducted locally.

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