Sales Team Leader

**Sales Team Lead**
- Weybridge, Surrey,_ _KT13 0RH_

Full-time, Permanent

Base Salary: £35,000.00 - £50,000.00 per year

On Target Earnings: £45,000 - £70,000 per year

**Company Overview**:
Smarter Cover Limited, based in Weybridge, Surrey, is a reputable life insurance brokerage established in 2012. We partner with renowned UK insurers, including AIG, Legal & General, and Liverpool Victoria. Our upward trajectory is marked by high employee satisfaction and excellent customer reviews. We specialize in two fields of Life Insurance; over-50s life insurance policies & Life Term Insurance Policies. We are dedicated to maintaining a high-performance sales culture with the customer at its heart.

**Role Overview**:
As a Sales Team Lead, you will lead a team of 4 - 10 sales agents in our Weybridge Contact Centre. You will be responsible for achieving sales, quality, and behavioural KPIs, fostering a high-energy environment, and ensuring continuous performance improvement. With the help of Senior Management you will lead all aspects of agent performance and development in your team, including; coaching, training, and conducting performance reviews (1-2-1’s).

**Key Responsibilities**:

- **Team Performance**: Maximize the performance of sales agents by embedding a culture of continuous improvement across call quality, compliance, and sales KPIs.
- **Coaching and Development**: Conduct meaningful 1-2-1 sessions, coaching agents on call quality, customer outcomes, and performance KPIs. Use the SmarterCover coaching approach to drive performance improvements.
- **Accountability**: Set SMART objectives and behavioural actions for agents, ensuring high levels of personal accountability. Manage underperformance using the SmarterCover Performance Management policy.
- **Sales Culture**: Lead by example, maintaining exemplary personal standards of conduct. Create a high-energy, professional sales culture that motivates and engages the team.
- **Performance Monitoring**: Complete and update weekly and monthly trackers, dashboards, and reports on business unit performance. Participate in effective team meetings, buzz sessions, call listening and training sessions.
- **Customer Focus**: Maintain up-to-date knowledge of products, processes, and industry best practices. Ensure all activities are aligned with our customer-first mindset.

**Core Values**:

- **Customer First Mindset**: Prioritize positive customer outcomes to drive healthy sales performance.
- **Leadership**: Lead by example with high levels of personal accountability.
- **Results Focused**: Drive team performance through continuous improvement and accountability.
- **Team Spirited**: Foster a supportive, engaging, and motivational environment.

**Key Skills**:

- Performance coaching and training
- Data analysis and interpretation
- Strong communication skills
- High levels of emotional intelligence
- Organizational and planning skills
- Business acumen
- Ability to work under pressure
- Team player with a motivational approach
- Understanding and exceeding KPIs
- Literacy and numeracy
- Active and positive energy
- Change management

**Qualifications**:

- Proven experience in sales management, ideally within a call centre environment
- Excellent verbal and written communication skills
- Resilient, hardworking, and self-motivated
- Strong leadership and coaching abilities
- High attention to detail
- Ability to learn and retain information quickly
- Adaptability in a demanding sales environment
- Commitment to 40 hours per week, Monday to Friday (09:00 AM - 18:30 PM)

**What’s in it for You**:

- Competitive starting salary (£35,000 - £50,000 DOE) plus uncapped commission
- Hybrid working after the first 3 months
- Celebratory work environment with events such as summer and Christmas parties, and sporting events
- Comprehensive training and development from seasoned professionals
- Various company benefits, including GymPass / WellnessHub access, Bike to Work Scheme, in-house rewards, early finish Fridays, team lunches/dinners, annual eye examination contributions, and pension contributions (3% employer, 4% employee).

**Job Types**: Full-time, Permanent

Pay: £35,000.00-£50,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay
- Performance bonus
- Quarterly bonus

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- Have you checked Weybridge as a location?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- B2C Sales: 1 year (preferred)
- Life Insurance: 1 year (preferred)

Work Location: In person

Reference ID: TeamLead-SC