Care Coordinator

7 days ago

West Wickham, United Kingdom Home Instead Senior Care Full time

**Company Description**:
An exciting opportunity has arisen for a full time office based Care Coordinator to join our fast growing team in Coney Hall Village, West Wickham Kent.

As the only “outstanding” CQC rated care provider in the borough, you will be responsible for providing full administrative support to the office, whilst managing all Care Professionals rotas to ensure that the care delivered is of the highest standard.

This is a fantastic opportunity for someone who

**Job Description**:

- Managing Care Professionals rotas ensuring consistency of advanced set schedules and supporting on re-active scheduling
- To work closely alongside the team in coordinating care services and ensuring the perfect Care Professional and client match
- Liaising with family members and relevant healthcare professionals in relation to client care
- Assist in the planning, coordinating, and scheduling of client support, ensuring continuity of service at all times
- Managing daily medication and task prompts
- Following up IQ Alerts, ensuring a timely service
- Managing and recording Care Professionals annual leave requests
- To deal promptly and appropriately with any queries received, referring to the relevant person or team
- Build and maintain effective communication with all clients, relatives, Care Professionals and associated professionals
- Supporting local community and business events and activities
- To ensure compliance and quality assurance is met in line with company procedures and CQC regulations
- Reporting any recruitment needs to ensure all client requirements and needs are fulfilled
- To provide cover in other business areas as and when required

**Qualifications**:

- Previous experience in an Home Care setting advantageous within a care coordination position
- Excellent communication and relationship building skills
- Experience and proficiency with associated CRM system (we use people planner)
- Ability to work in a fast paced environment
- Passionate in delivering a high quality service to all clients and CAREGivers
- Professional and sociable team player, flexible and committed
- Accurate and IT literate with database and MSO experience
- Full driving licence and vehicle essential
- Willing to undergo an enhanced DBS disclosure

**Additional Information**:

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