Veterinary Care Assistant/receptionist

**Veterinary Care Assistant / Receptionist** **No Drama, Just Cats - Join Edinburgh’s Go-To Feline-Only Clinic** Are you an experienced and dedicated VCA with a genuine love for cats and their families? Do you thrive in a calm, respectful environment where high standards of care and teamwork are paramount? If so, The Cat Clinic is looking for you **About Us** The Cat Clinic is a quietly confident, feline-only veterinary clinic based in Edinburgh. We’re not loud or flashy—we simply focus on delivering outstanding care to cats and their humans in a calm, respectful environment. Our clients trust us. And our results speak for themselves. We exist to advocate for cats—quietly and compassionately—because we believe all living beings deserve to be treated with dignity, respect, and fairness. At The Cat Clinic, our values guide everything we do—and they’re more than just words. Compassion means we take the time to truly see each patient, not just squeeze them into the schedule. Fairness means charging honestly and treating each other with respect—no egos, no hierarchy, just people doing their best. Our commitment to excellence shows up in our curiosity: we never stop learning or pushing ourselves to deliver the best feline medicine possible. Hard work and going the extra mile are second nature here. Whether it’s a team member staying late to make sure a cat is settled and comfortable, or a receptionist recognizing an urgent case on the phone and getting it seen without delay—our team shows up for each other and our patients. Honesty is woven through everything: no drama, no politics, just open communication and integrity. We also listen. To our clients. To each other. And to our patients—even when they don’t speak, they tell us plenty. We notice what isn’t being said, and we act on it. And despite being a quiet bunch, our team spirit is strong. From spontaneous shift cover offers to homemade cakes and welcome gestures for new staff, kindness and collaboration are part of our daily rhythm. We recently transitioned to employee ownership—securing our independence and ensuring that the future of the practice reflects those same values. As we prepare to expand our building and grow sustainably, we’re looking for the right person to join our team in this dual role. As Jenny, our Director and lead vet, says: "This job is about doing what’s right—even when no one is watching—and building a practice where every cat, every team member, and every client is treated with the care they deserve." **The Role** We are seeking a passionate and skilled Veterinary Care Assistant/Receptionist to join our team, working 40 hours per week over 5 days per week. This role is ideal for someone who: - Has previous experience in a Veterinary Care Assistant role and thrived. - Is comfortable working on a busy reception desk. - Possess excellent communication skills and is able to connect effectively with both clients and colleagues. - Has exceptional attention to detail. - Can work independently, using their initiative to complete tasks to a high standard. - Is a true cat lover with a desire to work in a feline-focused clinic. - Is calm and confident in handling feline patients. - Is flexible and adaptable, willing to go the extra mile to support the team. - Is committed to ensuring the best possible care for every patient. - Is a team player. The role is varied and will include: - Assisting with the treatment of animals, including restraining them for examinations and procedures, and helping with their recovery after surgery. - Ensuring the cleanliness of the clinic, with particular responsibility for the maintenance of standards within the operating/prep/kennel and isolation. - Preparing and maintaining equipment surgical equipment & drapes. *Assisting with reception duties. This is a combined role where there will be some reception work on a daily basis **What We Offer** - A supportive and friendly work environment where "people quietly show up for one another—because that’s just what good people do." - A team that has each other's backs. - A commitment to fairness, honesty, and open communication. - Opportunities for professional growth and development. - The chance to be part of a practice with a clear purpose and strong values. - Salary dependent on experience. **To Apply** **Job Types**: Full-time, Permanent Pay: From £24,000.00 per year **Benefits**: - Employee discount Schedule: - Monday to Friday **Experience**: - VCA: 1 year (required) Work Location: In person Reference ID: VCA/Reception Expected start date: 17/05/2025