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Administrator

2 weeks ago

Coalville, United Kingdom Enrych Full time

**About Enrych**

Enrych is a national charity which has been supporting adults with disabilities for over 35 years, providing person-centred support which enables them to connect, engage and enjoy life within their communities. We do this by delivering a range of services which provide group activities promoting inclusion and social interaction as well as one to one support to promote independent living.

We have a committed and passionate team supporting us to achieve our charitable objectives and growth ambitions. We offer a range of incentives and employee initiatives as well as development opportunities for those who wish to progress in their career.

**Job Purpose**

To provide office-based administrative support to our operational delivery teams, clients and their families.

Based in our office in Coalville you will be a highly-organised, task-focused team player who is happy working flexibly to meet a diverse range of priorities. The work is busy and varied requiring accuracy, tact and compassion.

**Tasks and responsibilities**:

- Deal with all telephone enquiries;
- Undertake triage assessment for new enquiries and process or re-direct accordingly;
- Create and manage rotas for support workers and cover arrangements for sickness and holiday periods;
- Liaise with social workers and health care professionals;
- Support Director of Quality and Compliance with delivery of learning and development;
- Maintain office diaries as required;
- Any other duties which may from time to time be required.

**Qualifications / Skills**

**Essential**:

- Flexible team player;
- Proven ability to problem-solve, work on own initiative and to deadlines;
- Excellent written and verbal communication skills;
- Excellent IT skills - full Microsoft Office experience - especially Outlook, Work, databases and Excel;
- Experience of dealing with sensitive situations and managing confidential information;
- Proven ability in diary management;
- Willingness to be flexible in role;
- Customer service experience;
- Commitment to the values and objectives of Enrych.

**Desirable**
- Experience and demonstrable understanding of disability issues;
- Understanding of the Care Sector;
- Experience of working in a customer focused role;
- Experience of Third Sector environments and activities;
- Understanding of quality control and continuous improvement in a regulated service.

**Salary**: Up to £20,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Coalville: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person