Call Centre Operator

2 weeks ago

Harlow, United Kingdom XBP Europe Full time

Call Centre Operator:
Harlow, GB-ESS
- Position Type

Full Time
- Requisition ID

11509
- Level of Education
- Years of Experience

**About XBP Europe**

XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.

Bills and payment processes are increasingly omni-channel and paperless. That’s where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.

**Job Purpose**:

- To maximize the efficiency and profitability of the business by providing timely resolution of all customer needs and requirements Key Accountabilities:
**Key Role**
- ? To achieve all daily deadlines, productivity and quality targets- ? To perform call handling, documentation processing and data entry tasks in an accurate and timely manner- ? To quality check all aspects of prep work and data entry- ? To complete daily production figures- ? To perform administrative/clerical tasks as directed- ? To achieve hourly productivity targets set- ? To achieve set quality targets in all areas of work- ? To achieve set productivity targets in all areas of work**Health and Safety**
- The role holder will be responsible for working in accordance with any and all health and safety requirements and must report any dangerous or potentially dangerous activity, whether carried out by them or someone else, to their line manager or the HR department.**Business Security & Confidentiality**
- All employees have access to highly sensitive data therefore the employee is required to notify their line manager or HR department any activities which may put the security or confidentiality of any material in jeopardy.**Additional Accountabilities**:

- To perform ad hoc. duties when required- Any other reasonable activity as requested by a member of line management.- The employee is required to undertake any task for which they have been trained, have suitable qualifications and or experience as deemed by a member of management.**Disclaimer**:
XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.

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