People Advisor

Summary

Job Description
- People Advisor
- Location: Thorpe Park, Leeds, Flexible, Hybrid working available.
- Fixed Term Contract-12 Months
- Step into a role where people truly matter — become our next People Advisor
As a vital part of our People Services team, you’ll be at the heart of creating a positive experience for our colleagues and managers. From offering thoughtful, proactive guidance on employee relations to empowering managers with the confidence to handle their people processes and admin, you’ll be a trusted partner every step of the way. If you love making a meaningful impact and thrive in a collaborative, people-first environment — we’d love to welcome you aboard
- You’ll work closely with our People Services Business Partners to make sure employee relations cases are handled fairly and consistently. You’ll also help keep our policies, procedures, and toolkits up to date and aligned with current employment legislation.
- As the go-to person for occupational health queries, you’ll also support the Advisory team with more complex Helpdesk questions — covering areas like absence, maternity and flexible working.
- We’re looking for someone who brings a professional, approachable style to resolving disputes and grievances informally, while also being the main contact for formal grievance cases.
- What we are looking for:
- Solid experience in an Employee Relations role, with a strong track record of managing a variety of complex cases.- Confidence working in a fast-paced, ever-changing environment — you're comfortable juggling multiple priorities.- A collaborative approach, working closely with managers to provide outstanding support and customer service.- Experience working in a high-volume contact centre or operational environment would be a real advantage.- A CIPD qualification would be a bonus, but it’s not essential — we’re more interested in your experience and approach.
- If you’re excited about this role but don’t meet every requirement - don’t worry, still apply. Your unique perspective could be just what we’re looking for.
- What you’ll get:
- A discretionary annual bonus to reward your impact- 3% flexible benefits that you can tailor to suit your lifestyle, whether that’s extra cash, more holiday, or added health cover.- Hybrid working for the best of both worlds—collaboration and focus.- Free onsite parking, saving you time and money.- Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more—giving you more time for what matters most.- Peace of mind with life assurance that supports your loved ones, no matter what.- A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.- Encouragement to be your authentic self at work by joining one of our vibrant employee networks—like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
- So, who are we?
- We’re on a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Times, we’re one of the best places to work in the UK, (we’re proud to be on their ‘Best Places to Work’ list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great.

We celebrate and share success, learn from failure, embrace change, and savour challenge.

Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.

Ready to join us?

At Lowell, we’re committed to helping you grow—both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we’d love to hear from you. Our strength lies in our people, and we’re proud to build inclusive teams supported by benefits that help everyone succeed.

HYBRID #FLEXIBLEWORKING